EY
ServiceNow - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location
EY, Albany, New York, United States
ServiceNow - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems, and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, build relationships, and obtain experiences that will define your career.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients—each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ServiceNow SPM processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as a workstream lead across all aspects of a ServiceNow SPM project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze a company’s people, process, and technology capabilities and provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
No less than 2‑4 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this role in all geographic locations in the U.S. is $102,500 to $187,900.
Hybrid work model with 40–60% in‑person client engagements.
Flexible vacation policy and paid time off options, including EY Paid Holidays and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
FYE accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, build relationships, and obtain experiences that will define your career.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients—each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ServiceNow SPM processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Act as a workstream lead across all aspects of a ServiceNow SPM project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze a company’s people, process, and technology capabilities and provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
No less than 2‑4 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this role in all geographic locations in the U.S. is $102,500 to $187,900.
Hybrid work model with 40–60% in‑person client engagements.
Flexible vacation policy and paid time off options, including EY Paid Holidays and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
FYE accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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