PNY Technologies
Sales Support Representative
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PNY Technologies
Join the team as a Sales Support Representative.
Main Function
Provide administrative support to Channel sales managers.
Provide front-line sales support for Channel customers.
Qualifications
1-2 years of order entry/customer relationship building experience.
B.S. in Business Administration or a related major.
Working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Power BI.
Excellent written and oral communication skills, including ability to communicate effectively in English (Bilingual a plus).
Ability to organize and enter large amounts of data efficiently with accuracy.
Strong attention to detail.
Strong organizational skills.
Strong service and customer relationship building skills.
Working Conditions The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
Key Relationships
PNY staff
Customers
RMA departments at customer locations
PNY sales representatives
Duties and Responsibilities
Process orders via EDI.
Manage order entry and manual order changes for customers.
Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive.
Set up new parts for customers via Customer’s Portal.
Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping.
Proactively monitor exceptions and errors in Epicor for timely order processing.
Furnish shipping reports to designated accounts, designed to customer’s specifications.
Coordinate with Planning/Shipping to meet required delivery dates.
Maintain Customer Routing Guides and Compliance Guidelines.
Maintain databases for designated accounts, including ship-to addresses, SKU numbers and customer specifications.
Maintain up-to-date filing system of sales orders, PO’s and other related reports.
First point of contact in resolving customer issues (e.g., order status, expediting, ETA’s, and shipping inquiries) and last point of resolution; if not, know when and who to escalation.
Enter RMA requests and follow-up completion of RMA documentation process.
Prepare daily reports on inventory and backlog for internal use.
Prepare consignment billing weekly for Office Superstores.
Attend weekly customer calls to ensure timely and effective communication between customer and Planning.
Provide details to avoid chargebacks for compliance violations.
Prepare PVs for Finance to accommodate price discrepancies on orders.
Make certain to be effective back-up of accounts when needed.
Ensure timely order flow through Rithum as well as maintaining current inventory stats.
Update and keep vendor portals current on pricing, part numbers and UOM configurations.
Attend training on product and procedures as required.
Be effective liaison between Sales and Customer on all issues.
Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing.
Assist in other areas, as assigned.
Compensation The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.
Benefits Overview We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.
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at
PNY Technologies
Join the team as a Sales Support Representative.
Main Function
Provide administrative support to Channel sales managers.
Provide front-line sales support for Channel customers.
Qualifications
1-2 years of order entry/customer relationship building experience.
B.S. in Business Administration or a related major.
Working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Power BI.
Excellent written and oral communication skills, including ability to communicate effectively in English (Bilingual a plus).
Ability to organize and enter large amounts of data efficiently with accuracy.
Strong attention to detail.
Strong organizational skills.
Strong service and customer relationship building skills.
Working Conditions The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
Key Relationships
PNY staff
Customers
RMA departments at customer locations
PNY sales representatives
Duties and Responsibilities
Process orders via EDI.
Manage order entry and manual order changes for customers.
Provide pricing and availability to customers, including maintenance of updated price lists in Epicor & Shared Drive.
Set up new parts for customers via Customer’s Portal.
Identify and communicate lead times and order status; expedite when necessary and monitor backlog to ensure on time shipping.
Proactively monitor exceptions and errors in Epicor for timely order processing.
Furnish shipping reports to designated accounts, designed to customer’s specifications.
Coordinate with Planning/Shipping to meet required delivery dates.
Maintain Customer Routing Guides and Compliance Guidelines.
Maintain databases for designated accounts, including ship-to addresses, SKU numbers and customer specifications.
Maintain up-to-date filing system of sales orders, PO’s and other related reports.
First point of contact in resolving customer issues (e.g., order status, expediting, ETA’s, and shipping inquiries) and last point of resolution; if not, know when and who to escalation.
Enter RMA requests and follow-up completion of RMA documentation process.
Prepare daily reports on inventory and backlog for internal use.
Prepare consignment billing weekly for Office Superstores.
Attend weekly customer calls to ensure timely and effective communication between customer and Planning.
Provide details to avoid chargebacks for compliance violations.
Prepare PVs for Finance to accommodate price discrepancies on orders.
Make certain to be effective back-up of accounts when needed.
Ensure timely order flow through Rithum as well as maintaining current inventory stats.
Update and keep vendor portals current on pricing, part numbers and UOM configurations.
Attend training on product and procedures as required.
Be effective liaison between Sales and Customer on all issues.
Communicate with Planning, Finance, Marketing, Sales and Operations Shipping for efficient order processing.
Assist in other areas, as assigned.
Compensation The base salary range for this position is $50,000.00 to $60,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.
Benefits Overview We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.
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