DSV
Customer Service Agent, FTZ Administrator
The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals. Essential duties and responsibilities include handling inquiries and providing information; primary point of contact with the customer. Provides expediting, tracing and POD support as required. Resolves issues raised by the customer quickly and efficiently. Provides ad hoc reporting and analysis as requested. Becomes proficient in all DSV Transportation supported operations at the facility. Documents cost avoidance and savings attained. Works on special projects and assignments as needed. Review and transmit Weekly estimate and weekly entry 3461's and 7501's. Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays. Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems. Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512). Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy. Monitor FTZ operations end to end to include daily processing zone transactions. Operate the FTZ inventory control and recordkeeping system. Communicate with Warehouse personnel for inventory discrepancies. Maintain accurate records of customs transactions and documentation for audit purposes. Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report). Provide guidance and support to colleagues on FTZ-related matters. Other duties include supporting implementation, account management and customer during account set-up. Prepares and maintains Standard Operating Procedures (SOPs) as assigned. Performs other duties as required. Ability to listen and comprehend instructions. Ability to work independently while recognizing the need to be part of a team. Strong aptitude for organization with high volume of paperwork. Bring a can do attitude to work every day. Willingly assist coworkers with projects. Great work ethic (puts company's needs ahead of personal ambition). Supervisory responsibilities include none. Minimum required qualifications include a high school diploma and 2 years' experience in a logistics, customer service or related field. Skills, knowledge and abilities include proficient typing and PC skills required, proficient with all Microsoft Office computer applications, English (reading, writing, verbal), and intermediate mathematical skills. Preferred qualifications include a college degree and 3 years' experience in a logistics, customer service or related field. Physical demands include using hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Work environment includes rarely being exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. For this position, the expected base pay is: $14.00 - $19.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals. Essential duties and responsibilities include handling inquiries and providing information; primary point of contact with the customer. Provides expediting, tracing and POD support as required. Resolves issues raised by the customer quickly and efficiently. Provides ad hoc reporting and analysis as requested. Becomes proficient in all DSV Transportation supported operations at the facility. Documents cost avoidance and savings attained. Works on special projects and assignments as needed. Review and transmit Weekly estimate and weekly entry 3461's and 7501's. Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays. Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems. Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512). Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy. Monitor FTZ operations end to end to include daily processing zone transactions. Operate the FTZ inventory control and recordkeeping system. Communicate with Warehouse personnel for inventory discrepancies. Maintain accurate records of customs transactions and documentation for audit purposes. Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report). Provide guidance and support to colleagues on FTZ-related matters. Other duties include supporting implementation, account management and customer during account set-up. Prepares and maintains Standard Operating Procedures (SOPs) as assigned. Performs other duties as required. Ability to listen and comprehend instructions. Ability to work independently while recognizing the need to be part of a team. Strong aptitude for organization with high volume of paperwork. Bring a can do attitude to work every day. Willingly assist coworkers with projects. Great work ethic (puts company's needs ahead of personal ambition). Supervisory responsibilities include none. Minimum required qualifications include a high school diploma and 2 years' experience in a logistics, customer service or related field. Skills, knowledge and abilities include proficient typing and PC skills required, proficient with all Microsoft Office computer applications, English (reading, writing, verbal), and intermediate mathematical skills. Preferred qualifications include a college degree and 3 years' experience in a logistics, customer service or related field. Physical demands include using hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Work environment includes rarely being exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. For this position, the expected base pay is: $14.00 - $19.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.