DSV Air & Sea Inc.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Service
Location: USA - El Paso, Paseo Del Este Blv
Division: Air & Sea
Job Posting Title: Customer Service Agent, FTZ Administrator
Time Type: Full Time
Summary The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals.
Essential Duties and Responsibilities
Responsible for handling inquiries and providing information; primary point of contact with the customer
Provides expediting, tracing and POD support as required
Resolves issues raised by the customer quickly and efficiently
Provides ad hoc reporting and analysis as requested
Becomes proficient in all DSV Transportation supported operations at the facility
Documents cost avoidance and savings attained
Works on special projects and assignments as needed
Review and transmit Weekly estimate and weekly entry 3461's and 7501's
Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays
Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems
Enter and review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy
Monitor FTZ operations end to end to include daily processing zone transactions
Operate the FTZ inventory control and recordkeeping system
Communicate with Warehouse personnel for inventory discrepancies
Maintain accurate records of customs transactions and documentation for audit purposes
Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
Provide guidance and support to colleagues on FTZ-related matters
Other Duties
Supports Implementation, Account Management and Customer during account set-up
Prepares and maintains Standard Operating Procedures (SOPs) as assigned
Performs other duties as required
Ability to listen and comprehend instructions
Ability to work independently while recognizing the need to be part of a team
Strong aptitude for organization with high volume of paperwork
Bring a can do attitude to work every day
Willingly assist coworkers with projects
Great Work Ethic (puts company's needs ahead of personal ambition)
Supervisory Responsibilities None
Minimum Required Qualifications Education and/or Experience
High School diploma
2 years' experience in a logistics, customer service or related field
Computer Skills
Proficient typing and PC skills required
Proficient with all Microsoft Office computer applications
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Intermediate
Preferred Qualifications Education and/or Experience
College degree
3 years' experience in a logistics, customer service or related field
Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Salary For this position, the expected base pay is: $14.00 - $19.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
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Job area: Customer Service
Location: USA - El Paso, Paseo Del Este Blv
Division: Air & Sea
Job Posting Title: Customer Service Agent, FTZ Administrator
Time Type: Full Time
Summary The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management's internal goals.
Essential Duties and Responsibilities
Responsible for handling inquiries and providing information; primary point of contact with the customer
Provides expediting, tracing and POD support as required
Resolves issues raised by the customer quickly and efficiently
Provides ad hoc reporting and analysis as requested
Becomes proficient in all DSV Transportation supported operations at the facility
Documents cost avoidance and savings attained
Works on special projects and assignments as needed
Review and transmit Weekly estimate and weekly entry 3461's and 7501's
Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays
Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems
Enter and review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
Ensure all weekly, monthly, quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy
Monitor FTZ operations end to end to include daily processing zone transactions
Operate the FTZ inventory control and recordkeeping system
Communicate with Warehouse personnel for inventory discrepancies
Maintain accurate records of customs transactions and documentation for audit purposes
Provide annual FTZ reports (Yearly Blanket CBP form 216, Annual Reconciliation, Certification Letter, FTZ Board Report)
Provide guidance and support to colleagues on FTZ-related matters
Other Duties
Supports Implementation, Account Management and Customer during account set-up
Prepares and maintains Standard Operating Procedures (SOPs) as assigned
Performs other duties as required
Ability to listen and comprehend instructions
Ability to work independently while recognizing the need to be part of a team
Strong aptitude for organization with high volume of paperwork
Bring a can do attitude to work every day
Willingly assist coworkers with projects
Great Work Ethic (puts company's needs ahead of personal ambition)
Supervisory Responsibilities None
Minimum Required Qualifications Education and/or Experience
High School diploma
2 years' experience in a logistics, customer service or related field
Computer Skills
Proficient typing and PC skills required
Proficient with all Microsoft Office computer applications
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Intermediate
Preferred Qualifications Education and/or Experience
College degree
3 years' experience in a logistics, customer service or related field
Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Salary For this position, the expected base pay is: $14.00 - $19.00 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
#J-18808-Ljbffr