HireTalent
This role will be hybrid - 3 days onsite and 2 days WAH. Candidates must be sourced from within a commutable distance of the Lake Mary, FL office as 100% WAH is not available.
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationship and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals. Project lead for efficient resolution of customer issues, on‑boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed. Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement. Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments. Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance. Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications on‑boarding, account management and issue resolution as Primary support.
Assist with internal & external customer communications via phone, email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreach for existing partnerships optimization.
Ability to multi‑task and troubleshoot ongoing requests managing multiple key partnerships.
Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas
TOP NON-NEGOTIABLE SKILLS
Process Improvement Skills
Ability to learn and retain new detail as well as apply them quickly
Attention to detail
Team player
Qualifications
3+ years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required.
Demonstrated ability to problem solve individually and as a team setting
SAP experience is preferred but not required
Logistics experience
At least 2 years of Process Improvement experience
Professional demeanor
Strong administrative skills
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Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships. Responsible for leading relationship and retention focus for existing strategic group portfolio. Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals. Project lead for efficient resolution of customer issues, on‑boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads. Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed. Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement. Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments. Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance. Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.
Essential Functions
Assist customer with Windows based applications on‑boarding, account management and issue resolution as Primary support.
Assist with internal & external customer communications via phone, email for efficient resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention.
Communication outreach for existing partnerships optimization.
Ability to multi‑task and troubleshoot ongoing requests managing multiple key partnerships.
Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas
TOP NON-NEGOTIABLE SKILLS
Process Improvement Skills
Ability to learn and retain new detail as well as apply them quickly
Attention to detail
Team player
Qualifications
3+ years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required.
Demonstrated ability to problem solve individually and as a team setting
SAP experience is preferred but not required
Logistics experience
At least 2 years of Process Improvement experience
Professional demeanor
Strong administrative skills
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