Customer Relations Specialist
LHH Recruitment Solutions is currently seeking a Customer Relations Specialist with 5 years of experience working in a similar role. This is a Direct Hire opportunity, located in Andover, MA.
Responsibilities:
- Manage customer communications via phone and email, providing timely and accurate responses to inquiries regarding orders, pricing, and product information.
- Process and validate orders to ensure accuracy in pricing, quantities, and delivery schedules, while adhering to company policies and customer requirements.
- Perform pricing lookups and adjustments as needed, ensuring compliance with established pricing structures and promotional programs.
- Support distributors and direct accounts by addressing questions, resolving issues, and maintaining strong professional relationships to drive customer satisfaction.
- Troubleshoot and resolve operational challenges related to shipping delays, returns, credits, and ERP system discrepancies, minimizing impact on customers.
- Coordinate with internal teams including logistics, finance, and sales to resolve escalations and ensure seamless order fulfillment.
- Monitor and track order status proactively, providing updates to customers and identifying potential delays before they occur.
- Maintain professionalism under pressure, handling high-volume situations with composure and a customer-first mindset.
- Document and report recurring issues to management for process improvement and enhanced customer experience.
Experience:
- 5 years of Customer Relations experience within manufacturing industry
Employment Type: Direct Hire
Work Site: On-Site
Salary: $28-32/hr
Benefits:
- Medical, dental insurance
- 401(k) plan with employer match
- Paid holidays
- Paid vacation
Pay Details: $28.00 to $32.00 per hour
Search managed by: Patrick Garron Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_812222_3111093