Customer Service Agent, Air Export (Japanese Accounts-Focused) Job at Staffmark

Job Title: Customer Service Agent, Air Export (Japanese Accounts-Focused)

Department: Air Export Operations

Reports To: Air Export Operations Supervisor

Location: South San Francisco, CA (Onsite)

Industry: Freight Forwarding/ Global Logistics

Schedule: 8am - 5pm (M - F)

Summary:

The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.

Essential Duties and Responsibilities:

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.

• Build and maintain strong customer relationships.

• Proactively communicate shipment updates and any potential delays to customers.

• Resolve customer issues and complaints effectively and efficiently.

• Identify and address customer concerns and provide solutions to improve customer satisfaction.

Air Export Operations:

• Track and monitor air shipments from origin to destination.

• Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods.

• Prepare and review air waybills, invoices, and other necessary documentation.

• Assist with the resolution of operational issues and delays.

• Monitor shipment progress and proactively address any potential problems.

Other Duties:

• Participate in team meetings and training sessions.

• Assist with other department projects as needed.

• Stay updated on industry regulations, procedures, and best practices.

Qualifications:

• 1-2 years of experience in air export logistics or customer service preferred but not required.

• Excellent communication and interpersonal skills, both written and verbal.

• Strong problem-solving and analytical skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus.

• Ability to work independently and as part of a team.

• Strong attention to detail and accuracy.

• Business Level Fluency in Japanese or prior work experience in a Japanese-owned company