Staffmark
Customer Service Agent, Air Export (Japanese Accounts-Focused)
Staffmark, South San Francisco, California, United States, 94080
Customer Service Agent, Air Export (Japanese Accounts-Focused)
The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods. Customer Service: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Build and maintain strong customer relationships. Proactively communicate shipment updates and any potential delays to customers. Resolve customer issues and complaints effectively and efficiently. Identify and address customer concerns and provide solutions to improve customer satisfaction. Air Export Operations: Track and monitor air shipments from origin to destination. Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods. Prepare and review air waybills, invoices, and other necessary documentation. Assist with the resolution of operational issues and delays. Monitor shipment progress and proactively address any potential problems. Other Duties: Participate in team meetings and training sessions. Assist with other department projects as needed. Stay updated on industry regulations, procedures, and best practices. Qualifications: 1-2 years of experience in air export logistics or customer service preferred but not required. Excellent communication and interpersonal skills, both written and verbal. Strong problem-solving and analytical skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus. Ability to work independently and as part of a team. Strong attention to detail and accuracy. Business Level Fluency in Japanese or prior work experience in a Japanese-owned company
The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods. Customer Service: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Build and maintain strong customer relationships. Proactively communicate shipment updates and any potential delays to customers. Resolve customer issues and complaints effectively and efficiently. Identify and address customer concerns and provide solutions to improve customer satisfaction. Air Export Operations: Track and monitor air shipments from origin to destination. Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods. Prepare and review air waybills, invoices, and other necessary documentation. Assist with the resolution of operational issues and delays. Monitor shipment progress and proactively address any potential problems. Other Duties: Participate in team meetings and training sessions. Assist with other department projects as needed. Stay updated on industry regulations, procedures, and best practices. Qualifications: 1-2 years of experience in air export logistics or customer service preferred but not required. Excellent communication and interpersonal skills, both written and verbal. Strong problem-solving and analytical skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus. Ability to work independently and as part of a team. Strong attention to detail and accuracy. Business Level Fluency in Japanese or prior work experience in a Japanese-owned company