Staffmark is hiring: Customer Service Agent, Air Export (Japanese Accounts-Focus

Customer Service Agent, Air Export (Japanese Accounts-Focused)

The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Build and maintain strong customer relationships.
• Proactively communicate shipment updates and any potential delays to customers.
• Resolve customer issues and complaints effectively and efficiently.
• Identify and address customer concerns and provide solutions to improve customer satisfaction.

Air Export Operations:

• Track and monitor air shipments from origin to destination.
• Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods.
• Prepare and review air waybills, invoices, and other necessary documentation.
• Assist with the resolution of operational issues and delays.
• Monitor shipment progress and proactively address any potential problems.

Other Duties:

• Participate in team meetings and training sessions.
• Assist with other department projects as needed.
• Stay updated on industry regulations, procedures, and best practices.

Qualifications:

• 1-2 years of experience in air export logistics or customer service preferred but not required.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Business Level Fluency in Japanese or prior work experience in a Japanese-owned company