Cavco Industries, Inc.
Job description
ABOUT THE ROLE CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking an
Account Manager
to help grow our Servicing Department. This in-person role is in our Plano, TX office. The Account Manager is responsible for communicating with customers directly to provide account resolution options based on their ability and needs. The Account Manager is expected to handle all customer questions, inquiries, and objections with patience, professionalism and ease. The Account Manager must represent our clients in the most genuine, personable way to drive exceptional customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide an exceptional customer experience
Negotiate repayment and financial plans
Educate clients on resolution options
Resolve financial discrepancies
Counsel borrowers on options for meeting their obligations
Inform customers of their payment status and timelines for repayment
Address questions, complaints, or suggestions
Document systems with all activities and communications
Ability to adjust work and thought process to accommodate multiple investor guidelines
Responsible for meeting and exceeding budget
Contact relevant parties via phone calls
Employ a strong sense of urgency and ownership
Demonstrate a professional work ethic in all facets of completing work duties
Perform other duties and special projects as assigned
POSITION REQUIREMENTS, CAPABILITIES & SKILLS
Effective verbal and written communication skills
Ability to identify and resolve problems in a timely manner
Effective decision-making, customer service and problem-solving skills
Strong organizational and time management skills
Ability to work independently
Strong attention to detail and accuracy
Ability to work effectively in a team environment
Working knowledge of Microsoft office
MINIMUM QUALIFICATIONS
Bachelor's degree required, in Marketing, Finance, Accounting, or Business
Bilingual (English/Spanish) nice to have (not required)
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Cavco Industries and CountryPlace Mortgage are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
#J-18808-Ljbffr
ABOUT THE ROLE CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking an
Account Manager
to help grow our Servicing Department. This in-person role is in our Plano, TX office. The Account Manager is responsible for communicating with customers directly to provide account resolution options based on their ability and needs. The Account Manager is expected to handle all customer questions, inquiries, and objections with patience, professionalism and ease. The Account Manager must represent our clients in the most genuine, personable way to drive exceptional customer experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide an exceptional customer experience
Negotiate repayment and financial plans
Educate clients on resolution options
Resolve financial discrepancies
Counsel borrowers on options for meeting their obligations
Inform customers of their payment status and timelines for repayment
Address questions, complaints, or suggestions
Document systems with all activities and communications
Ability to adjust work and thought process to accommodate multiple investor guidelines
Responsible for meeting and exceeding budget
Contact relevant parties via phone calls
Employ a strong sense of urgency and ownership
Demonstrate a professional work ethic in all facets of completing work duties
Perform other duties and special projects as assigned
POSITION REQUIREMENTS, CAPABILITIES & SKILLS
Effective verbal and written communication skills
Ability to identify and resolve problems in a timely manner
Effective decision-making, customer service and problem-solving skills
Strong organizational and time management skills
Ability to work independently
Strong attention to detail and accuracy
Ability to work effectively in a team environment
Working knowledge of Microsoft office
MINIMUM QUALIFICATIONS
Bachelor's degree required, in Marketing, Finance, Accounting, or Business
Bilingual (English/Spanish) nice to have (not required)
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Cavco Industries and CountryPlace Mortgage are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
#J-18808-Ljbffr