Mercier Consultancy MD
Italian Speaking Customer Service for Social Media Platform - Athens
Mercier Consultancy MD, Frankfort, Kentucky, United States
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Social Media Platform in Athens. This position is perfect for individuals who are passionate about social media and eager to help users navigate their online experiences. As a member of our customer service team, you will assist users with inquiries and provide support in Italian.
Key Responsibilities
Manage customer inquiries related to social media features, account issues, and platform policies via phone, email, and chat in Italian. Provide users with guidance on how to use the platform effectively, including troubleshooting technical issues. Assist with account setup, modifications, and privacy settings. Resolve user complaints and provide solutions to enhance customer experience. Document all customer interactions accurately in the CRM system to ensure continuity of service. Collaborate with internal teams to provide users with updated information about platform features and changes. Stay informed about social media trends and best practices to assist users effectively. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in a technology or social media environment. Strong communication skills and a passion for helping others. Ability to handle multiple inquiries and prioritize effectively in a fast-paced environment. Excellent problem-solving skills and a proactive approach to customer inquiries. Familiarity with customer service software and CRM systems is desirable. Willingness to work flexible hours, including evenings and weekends as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...
#J-18808-Ljbffr
Key Responsibilities
Manage customer inquiries related to social media features, account issues, and platform policies via phone, email, and chat in Italian. Provide users with guidance on how to use the platform effectively, including troubleshooting technical issues. Assist with account setup, modifications, and privacy settings. Resolve user complaints and provide solutions to enhance customer experience. Document all customer interactions accurately in the CRM system to ensure continuity of service. Collaborate with internal teams to provide users with updated information about platform features and changes. Stay informed about social media trends and best practices to assist users effectively. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in a technology or social media environment. Strong communication skills and a passion for helping others. Ability to handle multiple inquiries and prioritize effectively in a fast-paced environment. Excellent problem-solving skills and a proactive approach to customer inquiries. Familiarity with customer service software and CRM systems is desirable. Willingness to work flexible hours, including evenings and weekends as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...
#J-18808-Ljbffr