FedEx Group
Responsibilities
Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients to ensure compliance with applicable laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T & B, and other service providers to ensure agents exceed customers' service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues and coordinate post-entry activity on customer's behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post-entry activities on the customer’s behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff, departments, and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with the customer’s front‑line personnel.
Facilitate entry processing, pre‑arrival and post‑arrival exception resolution.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Organizational skills and interpersonal skills.
Problem‑solving skills.
Ability to handle high volume and time‑sensitive work independently with minimum supervision.
Attention to detail.
Knowledge of HTS classification and familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations and other federal regulations and requirements within customs brokerage.
Paid training provided.
Preferred Qualifications
Work schedule: Monday – Friday, 8:30 am – 5:00 pm EST – Hybrid.
Candidates that live in Boston, MA; New York; or Chicago, IL.
Compensation Pay Transparency:
This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Starting salary for the lowest level to the highest level will be determined by experience, market level, location, and other factors.
Pay Range:
$15.80 – $25.02
About the Company FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions.
FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
EEO Statements FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles.
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages for that individual at any stage in the employment process, in accordance with Philadelphia Ordinance No. 160840.
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Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo.
Provide impeccable customer service.
Prepare, analyze, and/or submit documentation to U.S. Customs, agents, and clients to ensure compliance with applicable laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T & B, and other service providers to ensure agents exceed customers' service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues and coordinate post-entry activity on customer's behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post-entry activities on the customer’s behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone or e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff, departments, and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain a strong relationship with the customer’s front‑line personnel.
Facilitate entry processing, pre‑arrival and post‑arrival exception resolution.
Qualifications
HS Diploma or GED required.
12 months of brokerage or transportation experience and/or customer service experience required.
Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication skills.
Organizational skills and interpersonal skills.
Problem‑solving skills.
Ability to handle high volume and time‑sensitive work independently with minimum supervision.
Attention to detail.
Knowledge of HTS classification and familiarity with the harmonized tariff system.
Knowledge of U.S. Customs regulations and other federal regulations and requirements within customs brokerage.
Paid training provided.
Preferred Qualifications
Work schedule: Monday – Friday, 8:30 am – 5:00 pm EST – Hybrid.
Candidates that live in Boston, MA; New York; or Chicago, IL.
Compensation Pay Transparency:
This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Starting salary for the lowest level to the highest level will be determined by experience, market level, location, and other factors.
Pay Range:
$15.80 – $25.02
About the Company FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions.
FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
EEO Statements FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles.
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining wages for that individual at any stage in the employment process, in accordance with Philadelphia Ordinance No. 160840.
#J-18808-Ljbffr