FedEx Logistics
Job Overview
Provide customers with the highest quality service by delivering consistent customer service and resolution to ensure the timely release and inbound/outbound movement of freight and cargo.
Responsibilities
Provide impeccable customer service.
Prepare, analyze, and submit documentation to appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure the customer’s service requirements are exceeded.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer’s behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access clients’ systems (external systems) as necessary.
Correspond with business partners in various mediums, including written, phone, and e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre‑alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments, and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain strong relationships with customer’s front‑line personnel.
Perform duties of the Administration and Customs Trade process to support a small office structure.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution; performs other duties as assigned.
Qualifications
High school diploma or GED required.
24 months of brokerage or transportation experience and/or customer service experience required.
Proficient in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
Excellent verbal and written communication skills.
Organizational and interpersonal skills.
Strong problem‑solving skills.
Ability to handle high volume and time‑sensitive work.
Ability to work independently with minimum supervision and as part of a team.
Proficiency in HTS classification and familiarity with the harmonized tariff system.
Strong knowledge of U.S. Customs regulations and other federal regulations and requirements.
Preferred Qualifications Location: Hybrid in N Commerce Dr, Atlanta, GA. Must have 24 months of brokerage or transportation experience. Position P-145703, 1st Shift Monday to Friday 8:00 am to 5:00 pm.
Pay Total base pay range: 17.37 – 33.00 USD per hour.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Truck Transportation
EEO Statement FedEx Logistics is an Equal Opportunity Employer including Veterans and people with disabilities. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles. FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Pay Transparency Compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job‑related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
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Responsibilities
Provide impeccable customer service.
Prepare, analyze, and submit documentation to appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure the customer’s service requirements are exceeded.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer’s behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer’s behalf.
Manage the entry verification process.
Access clients’ systems (external systems) as necessary.
Correspond with business partners in various mediums, including written, phone, and e‑mail.
Produce operational trend reports.
Keep business partners apprised of the exception process.
Pre‑alerts – receive and respond as needed per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff/departments, and management of all levels.
Support Account Administrators with account management activities (exception logs, special spreadsheets).
Perform entry reconciliation as needed.
Develop and maintain strong relationships with customer’s front‑line personnel.
Perform duties of the Administration and Customs Trade process to support a small office structure.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution; performs other duties as assigned.
Qualifications
High school diploma or GED required.
24 months of brokerage or transportation experience and/or customer service experience required.
Proficient in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
Excellent verbal and written communication skills.
Organizational and interpersonal skills.
Strong problem‑solving skills.
Ability to handle high volume and time‑sensitive work.
Ability to work independently with minimum supervision and as part of a team.
Proficiency in HTS classification and familiarity with the harmonized tariff system.
Strong knowledge of U.S. Customs regulations and other federal regulations and requirements.
Preferred Qualifications Location: Hybrid in N Commerce Dr, Atlanta, GA. Must have 24 months of brokerage or transportation experience. Position P-145703, 1st Shift Monday to Friday 8:00 am to 5:00 pm.
Pay Total base pay range: 17.37 – 33.00 USD per hour.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Truck Transportation
EEO Statement FedEx Logistics is an Equal Opportunity Employer including Veterans and people with disabilities. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles. FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Pay Transparency Compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job‑related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
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