Northstar Memorial Group
Current job opportunities are posted here as they become available.
NorthStar Memorial Group is seeking a results-driven operational leader to serve as a
Funeral Home Manager at Westchester Funeral Home , a high-volume location in
Miami, FL . This role is ideal for a proven manager from outside the funeral profession who has successfully led cross-functional teams, improved operational efficiency, and delivered consistent customer experiences in complex service environments.
This is a high-impact leadership role with meaningful autonomy. You will be responsible for day-to-day operations, team leadership, financial performance, and community presence while being supported by a collaborative regional leadership structure. At NorthStar, we empower our leaders to run their business, set clear goals, and make decisions that create long-term value for families, employees, and the organization.
What You’ll Do
Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
Manage and develop a cross-functional team through clear expectations, coaching, and accountability
Own location performance, including case volume, revenue, expense control, and overall profitability
Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations
Why NorthStar Memorial Group?
Meaningful leadership role with real autonomy and accountability
Entrepreneurial culture rooted in passion, accountability, caring and teamwork
Clear, achievable goals with recognition for leaders who drive results
Opportunity to apply proven leadership skills in a mission-driven service industry
What We’re Looking For
5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
2+ years of direct people management experience, leading teams across multiple functions
Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
Strong background in process improvement, operational efficiency, and team execution
A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
Confident communicator with a calm, professional presence and the ability to lead through influence and example
Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
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NorthStar Memorial Group is seeking a results-driven operational leader to serve as a
Funeral Home Manager at Westchester Funeral Home , a high-volume location in
Miami, FL . This role is ideal for a proven manager from outside the funeral profession who has successfully led cross-functional teams, improved operational efficiency, and delivered consistent customer experiences in complex service environments.
This is a high-impact leadership role with meaningful autonomy. You will be responsible for day-to-day operations, team leadership, financial performance, and community presence while being supported by a collaborative regional leadership structure. At NorthStar, we empower our leaders to run their business, set clear goals, and make decisions that create long-term value for families, employees, and the organization.
What You’ll Do
Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
Manage and develop a cross-functional team through clear expectations, coaching, and accountability
Own location performance, including case volume, revenue, expense control, and overall profitability
Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations
Why NorthStar Memorial Group?
Meaningful leadership role with real autonomy and accountability
Entrepreneurial culture rooted in passion, accountability, caring and teamwork
Clear, achievable goals with recognition for leaders who drive results
Opportunity to apply proven leadership skills in a mission-driven service industry
What We’re Looking For
5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
2+ years of direct people management experience, leading teams across multiple functions
Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
Strong background in process improvement, operational efficiency, and team execution
A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
Confident communicator with a calm, professional presence and the ability to lead through influence and example
Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr