Regions Bank
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are results-focused with a commitment to quality, strength, and integrity, Regions may be your employer of choice. Regions is committed to safeguarding private and personally identifiable information you submit. The information you submit will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, contributing to the financial wellness of customers, and identifying ways to meet customer needs. The role offers opportunities for growth, development, and upward mobility for candidates with prior teller, limited banking, or some retail sales experience. Regions aims to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on banking options, requiring strong communication skills and the ability to provide personalized customer service.
Primary Responsibilities
Provide a consistent, optimal customer experience on the cash line and handle customers\' transactional needs (deposits, withdrawals, payments, and other teller transactions). Answer customer inquiries about products and services; fulfill basic servicing requests (new/replacement cards, information changes, PIN resets, reordering checks, and basic problem resolution). Develop relationships with customers and remain well-informed about their relationship with the bank. Educate customers on standard consumer products and digital solutions (mobile, online, ATM) to make banking easier. Assist branch and team members with basic tasks to aid in customer problem resolution. May conduct outbound calls using generated customer/prospect leads to educate customers on technology and assist with financial needs. Refer customers to an internal team of experts when more complex goals and needs are identified. Follow bank processes, procedures, and applicable laws/regulations; contribute to sound banking practices by identifying and reporting operational risks. Achieve branch targets and goals by identifying customer needs and providing guidance about Regions solutions. This position requires tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors affecting pay include experience, skills, knowledge, contribution, location, and performance. The target information below is based on the Metropolitan Statistical Area Market Range for the position location and level. Job Range Target: Minimum:
$39,221.63 USD Median:
$44,700.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Incentives may be earned based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental, and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note benefits and plans may be changed, amended, or terminated at any time for all or any class of associates. For more information, visit the Regions benefits page on the company site. Location
Ocoee, Florida Equal Opportunity Employer
Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting. High-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion. Additional Note
Thank you for your interest in Regions. This description preserves core responsibilities and qualifications for the Relationship Banker I role and does not include extraneous or duplicative content.
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Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are results-focused with a commitment to quality, strength, and integrity, Regions may be your employer of choice. Regions is committed to safeguarding private and personally identifiable information you submit. The information you submit will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, contributing to the financial wellness of customers, and identifying ways to meet customer needs. The role offers opportunities for growth, development, and upward mobility for candidates with prior teller, limited banking, or some retail sales experience. Regions aims to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on banking options, requiring strong communication skills and the ability to provide personalized customer service.
Primary Responsibilities
Provide a consistent, optimal customer experience on the cash line and handle customers\' transactional needs (deposits, withdrawals, payments, and other teller transactions). Answer customer inquiries about products and services; fulfill basic servicing requests (new/replacement cards, information changes, PIN resets, reordering checks, and basic problem resolution). Develop relationships with customers and remain well-informed about their relationship with the bank. Educate customers on standard consumer products and digital solutions (mobile, online, ATM) to make banking easier. Assist branch and team members with basic tasks to aid in customer problem resolution. May conduct outbound calls using generated customer/prospect leads to educate customers on technology and assist with financial needs. Refer customers to an internal team of experts when more complex goals and needs are identified. Follow bank processes, procedures, and applicable laws/regulations; contribute to sound banking practices by identifying and reporting operational risks. Achieve branch targets and goals by identifying customer needs and providing guidance about Regions solutions. This position requires tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors affecting pay include experience, skills, knowledge, contribution, location, and performance. The target information below is based on the Metropolitan Statistical Area Market Range for the position location and level. Job Range Target: Minimum:
$39,221.63 USD Median:
$44,700.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Incentives may be earned based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental, and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note benefits and plans may be changed, amended, or terminated at any time for all or any class of associates. For more information, visit the Regions benefits page on the company site. Location
Ocoee, Florida Equal Opportunity Employer
Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting. High-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion. Additional Note
Thank you for your interest in Regions. This description preserves core responsibilities and qualifications for the Relationship Banker I role and does not include extraneous or duplicative content.
#J-18808-Ljbffr