NPW Companies
Customer Service Representative-Automotive Parts
NPW Companies, Dallas, Texas, United States, 75215
Customer Service Representative – Automotive Parts
NPW Companies is a leading independent automotive aftermarket parts distributor, founded in 1969 and grown through 30 acquisitions. With over 500 employees and 50 locations across 14 states, we are committed to delivering exceptional customer experiences and innovative solutions. We are a drug‑free workplace and require all qualified applicants to pass a pre‑employment drug screening. Primary Duties and Responsibilities
Respond to customer inquiries via the web, e‑mail, and telephone. Provide ongoing phone support to customers throughout the shift. Demonstrate strong customer service skills and interact well with customers. Maintain positive customer relations by greeting and acknowledging each customer. Display automotive parts and repair knowledge to adequately assist customers. Establish and grow relationships with existing clients through excellent service and increased orders. Communicate effectively and work with other departments and locations to meet customer needs. Report job issues to the supervisor and work effectively as a team player. Maintain productivity standards as outlined. Handle and maintain company equipment responsibly. Keep your work area clean and organized. Observe all safety guidelines set forth by NPW. Perform additional duties as assigned by the manager. Skills Requirement
Bilingual English/Spanish. Deep knowledge of internal engine parts. Knowledge of traditional automotive parts is welcome. Previous customer service experience preferred. Proficient in Windows software environment. Professionalism and courtesy on the phone. Excellent written and verbal communication skills. Strong ability to resolve issues and handle complaints effectively. Empathy, active listening, and teamwork skills. Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted. Occasionally lift and/or move up to fifty (50) pounds unassisted. Regularly read, talk, listen, sit, and stand. Occasionally walk, bend at waist and knees, use hands and reach with arms. Team Benefits
Paid Time Off. Health Benefits. Employee Purchase Program. Weekly pay. 401(k). Advancement Opportunities.
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NPW Companies is a leading independent automotive aftermarket parts distributor, founded in 1969 and grown through 30 acquisitions. With over 500 employees and 50 locations across 14 states, we are committed to delivering exceptional customer experiences and innovative solutions. We are a drug‑free workplace and require all qualified applicants to pass a pre‑employment drug screening. Primary Duties and Responsibilities
Respond to customer inquiries via the web, e‑mail, and telephone. Provide ongoing phone support to customers throughout the shift. Demonstrate strong customer service skills and interact well with customers. Maintain positive customer relations by greeting and acknowledging each customer. Display automotive parts and repair knowledge to adequately assist customers. Establish and grow relationships with existing clients through excellent service and increased orders. Communicate effectively and work with other departments and locations to meet customer needs. Report job issues to the supervisor and work effectively as a team player. Maintain productivity standards as outlined. Handle and maintain company equipment responsibly. Keep your work area clean and organized. Observe all safety guidelines set forth by NPW. Perform additional duties as assigned by the manager. Skills Requirement
Bilingual English/Spanish. Deep knowledge of internal engine parts. Knowledge of traditional automotive parts is welcome. Previous customer service experience preferred. Proficient in Windows software environment. Professionalism and courtesy on the phone. Excellent written and verbal communication skills. Strong ability to resolve issues and handle complaints effectively. Empathy, active listening, and teamwork skills. Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted. Occasionally lift and/or move up to fifty (50) pounds unassisted. Regularly read, talk, listen, sit, and stand. Occasionally walk, bend at waist and knees, use hands and reach with arms. Team Benefits
Paid Time Off. Health Benefits. Employee Purchase Program. Weekly pay. 401(k). Advancement Opportunities.
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