NPW Companies
Customer Service Representative-Automotive Parts
NPW Companies, Dallas, Texas, United States, 75215
Customer Service Representative – Automotive Parts
Join to apply for the Customer Service Representative – Automotive Parts role at NPW Companies.
NPW
is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced
Customer Service Representative
to join our team.
Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The company has over 500 employees and 50 company‑owned locations in 14 states that include both stores and warehouses. Founded in 1969, NPW has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Primary Duties and Responsibilities
Respond to customer inquiries via the web, email, and telephone.
Provide ongoing phone support to customers throughout the shift.
Demonstrate strong customer service skills and interact well with customers.
Maintain positive customer relations by greeting and acknowledging each customer.
Display automotive parts and repair knowledge to adequately assist customers.
Establish and grow relationships with existing clients through excellent service and increased orders.
Communicate effectively and work with other departments and locations to meet customer needs.
Report job issues to the supervisor and work effectively as a team player.
Maintain productivity standards as outlined.
Handle and maintain company equipment responsibly.
Keep your work area clean and organized.
Observe all safety guidelines set forth by NPW.
Additional duties as assigned by manager.
Skills and Requirements
Bilingual English/Spanish
Heavy knowledge of internal engine parts
Traditional automotive parts knowledge is welcome.
Previous customer service experience preferred.
Proficient in a Windows software environment.
Demonstrate professionalism and courtesy on the phone.
Excellent written and verbal communication skills.
Strong ability to resolve issues and handle complaints effectively.
Empathy, active listening, and teamwork skills.
Knowledge of automotive parts and repair processes.
Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted.
Occasionally lift and/or move up to fifty (50) pounds unassisted.
Regularly required to read, talk, listen, sit, and stand.
Occasionally required to walk, bend at waist and knees, use hands and reach with arms.
Team Benefits
Paid Time Off
Health Benefits
Employee Purchase Program
Weekly pay
401K
Advancement Opportunities
We are a drug‑free workplace. Qualified applicants must successfully pass a pre‑employment drug screening.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Automotive
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NPW
is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced
Customer Service Representative
to join our team.
Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The company has over 500 employees and 50 company‑owned locations in 14 states that include both stores and warehouses. Founded in 1969, NPW has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Primary Duties and Responsibilities
Respond to customer inquiries via the web, email, and telephone.
Provide ongoing phone support to customers throughout the shift.
Demonstrate strong customer service skills and interact well with customers.
Maintain positive customer relations by greeting and acknowledging each customer.
Display automotive parts and repair knowledge to adequately assist customers.
Establish and grow relationships with existing clients through excellent service and increased orders.
Communicate effectively and work with other departments and locations to meet customer needs.
Report job issues to the supervisor and work effectively as a team player.
Maintain productivity standards as outlined.
Handle and maintain company equipment responsibly.
Keep your work area clean and organized.
Observe all safety guidelines set forth by NPW.
Additional duties as assigned by manager.
Skills and Requirements
Bilingual English/Spanish
Heavy knowledge of internal engine parts
Traditional automotive parts knowledge is welcome.
Previous customer service experience preferred.
Proficient in a Windows software environment.
Demonstrate professionalism and courtesy on the phone.
Excellent written and verbal communication skills.
Strong ability to resolve issues and handle complaints effectively.
Empathy, active listening, and teamwork skills.
Knowledge of automotive parts and repair processes.
Physical Requirements
Occasionally lift and/or move up to twenty (20) pounds unassisted.
Occasionally lift and/or move up to fifty (50) pounds unassisted.
Regularly required to read, talk, listen, sit, and stand.
Occasionally required to walk, bend at waist and knees, use hands and reach with arms.
Team Benefits
Paid Time Off
Health Benefits
Employee Purchase Program
Weekly pay
401K
Advancement Opportunities
We are a drug‑free workplace. Qualified applicants must successfully pass a pre‑employment drug screening.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Automotive
#J-18808-Ljbffr