TDS Telecommunications LLC
Consumer Sales Representative-Retail
TDS Telecommunications LLC, Woodland Park, Colorado, United States, 80863
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Consumer Sales Representative‑Retail
role at
TDS Telecommunications LLC .
Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location 400 N Hwy 67 Woodland Park, CO 80863
Position Details
Type of Position: Full Time – 40 hours per week
Hourly Rate: $19.23 (with uncapped commission)
Hours: Monday – Friday, 8:00 AM – 5:00 PM (NO WEEKENDS!)
Sign‑on Bonus: $2,500
Responsibilities
Deliver sales & retention results by providing exceptional customer service and exceeding monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet content offerings through face‑to‑face and phone interactions.
Handle moves/adds/changes/disconnect inquiries, ensuring existing customers receive timely service and are offered relevant TDS product solutions.
Follow cash‑management procedures to ensure accurate handling of customer payments and deposits.
Resolve construction‑related issues by creating and completing triage tickets.
Stay current with promotions, products, and technology to meet or exceed sales and retention goals.
Maintain retail office responsibilities: restocking supplies, unlocking/locking the office, keeping the office clean, and coordinating space use with other departments.
Assist with special projects as assigned by Supervisor.
Required Qualifications
1+ year(s) experience in a sales or customer‑service role.
2+ years of computer experience (including order applications, Microsoft Office).
Adherence to TDS attendance guidelines.
Other Qualifications
6+ months experience in a fast‑paced environment handling multiple tasks.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills when reselling service to customers who are requesting disconnect.
Capacity to handle a high volume of calls in a structured contact‑center environment.
Understanding of the telecommunications industry and its products/services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills (customer complaints, competitive issues).
Completion of classroom training required.
Demonstrated success in a competitive sales environment.
Willingness to work overtime with advance notice.
Ability to work a shift ending at 8:00 PM CST, potential Saturday rotation.
Experience with escalated customer issues and problem resolution, both over the phone and face‑to‑face.
Benefits We believe in taking care of our team, offering comprehensive benefits to support health, financial well‑being, and overall happiness.
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability (for 30+ hrs/week)
TDS Service Discounts (for 30+ hrs/week)
Education Assistance (for 30+ hrs/week)
Paid Volunteer Time (for 30+ hrs/week)
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities across the U.S. With over 50 years of experience, TDS builds and expands fiber‑optic networks nationwide, serving over 1 million connections.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the differences of backgrounds, experiences, and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic.
Pay Transparency The base pay for this position is $19.23 per hour with additional commission, bonuses, or equity possible.
Pay Range (Hr./Yr.) $17.66 / hr – $26.48 / hr.
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Consumer Sales Representative‑Retail
role at
TDS Telecommunications LLC .
Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location 400 N Hwy 67 Woodland Park, CO 80863
Position Details
Type of Position: Full Time – 40 hours per week
Hourly Rate: $19.23 (with uncapped commission)
Hours: Monday – Friday, 8:00 AM – 5:00 PM (NO WEEKENDS!)
Sign‑on Bonus: $2,500
Responsibilities
Deliver sales & retention results by providing exceptional customer service and exceeding monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet content offerings through face‑to‑face and phone interactions.
Handle moves/adds/changes/disconnect inquiries, ensuring existing customers receive timely service and are offered relevant TDS product solutions.
Follow cash‑management procedures to ensure accurate handling of customer payments and deposits.
Resolve construction‑related issues by creating and completing triage tickets.
Stay current with promotions, products, and technology to meet or exceed sales and retention goals.
Maintain retail office responsibilities: restocking supplies, unlocking/locking the office, keeping the office clean, and coordinating space use with other departments.
Assist with special projects as assigned by Supervisor.
Required Qualifications
1+ year(s) experience in a sales or customer‑service role.
2+ years of computer experience (including order applications, Microsoft Office).
Adherence to TDS attendance guidelines.
Other Qualifications
6+ months experience in a fast‑paced environment handling multiple tasks.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills when reselling service to customers who are requesting disconnect.
Capacity to handle a high volume of calls in a structured contact‑center environment.
Understanding of the telecommunications industry and its products/services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills (customer complaints, competitive issues).
Completion of classroom training required.
Demonstrated success in a competitive sales environment.
Willingness to work overtime with advance notice.
Ability to work a shift ending at 8:00 PM CST, potential Saturday rotation.
Experience with escalated customer issues and problem resolution, both over the phone and face‑to‑face.
Benefits We believe in taking care of our team, offering comprehensive benefits to support health, financial well‑being, and overall happiness.
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability (for 30+ hrs/week)
TDS Service Discounts (for 30+ hrs/week)
Education Assistance (for 30+ hrs/week)
Paid Volunteer Time (for 30+ hrs/week)
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities across the U.S. With over 50 years of experience, TDS builds and expands fiber‑optic networks nationwide, serving over 1 million connections.
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the differences of backgrounds, experiences, and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic.
Pay Transparency The base pay for this position is $19.23 per hour with additional commission, bonuses, or equity possible.
Pay Range (Hr./Yr.) $17.66 / hr – $26.48 / hr.
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