YOH Services LLC
Overview
Title:
A/V Helpdesk Specialist Location:
Jacksonville, FL with some Tallahassee Schedule:
Fully onsite Description
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes (Qualifications)
2+ years of on-site technical support experience, or degree in related discipline Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) Broad knowledge of AV technology (doesn\'t need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help troubleshooting conference room issues — e.g. understanding device connections and elimination processes Excellent customer service skills, meeting with users in person to resolve complex technology issues Coordinate, track, and maintain inventory Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Technical expertise in various facets of PC support, including PC applications, hardware, tools, utilities, networking, telecommunications Trainable, professional and punctual Independent — able to work with remote support from office Self-starter and problem solver, but not afraid to ask questions Comfortable handling a high volume of calls and IT tickets, ranging in levels of difficulty Mac & iOS presence Nice to haves
Certification in Avixa CTS series ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician
Microsoft Surface Hubs – Configure Surface Hub settings, including display and audio settings, network configurations; reset or reconfigure as needed Crestron – Diagnose and resolve network connectivity issues for Crestron devices; troubleshoot audio and video issues Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs; troubleshoot UI, touch panel responsiveness, and meeting controls; ensure interface displays meeting information Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks) Technical Responsibilities of an On-Site Technician
Provide support to all customers within your coverage location(s): on-site, client engagements, or off-site Troubleshoot and problem solve: PC, MAC, application, AV, and network connectivity issues ServiceNow ticket management: prioritizing tickets and awareness of SLAs Support Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other Company locations, client engagement sites, or off-site events Provide remote hands support guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP/White Glove support Occasional after-hour support may be required Compensation
Estimated Min Rate : $25.00 Estimated Max Rate : $30.00 What\'s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh\'s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh\'s extensive talent community that will provide you with access to Yoh\'s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Compliance and Application
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant\'s experience and other qualifications. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. Visit the site for accommodations if needed:
https://www.yoh.com/applicants-with-disabilities . For California applicants, qualified applicants with arrest or conviction records will be considered in accordance with applicable state ordinances. Massachusetts law applies regarding certain employment practices. By applying, you authorize Yoh to review and reformat your resume to meet client preferences. See Yoh\'s Candidate Privacy Notice:
https://www.yoh.com/privacy-notice .
#J-18808-Ljbffr
Title:
A/V Helpdesk Specialist Location:
Jacksonville, FL with some Tallahassee Schedule:
Fully onsite Description
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes (Qualifications)
2+ years of on-site technical support experience, or degree in related discipline Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) Broad knowledge of AV technology (doesn\'t need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help troubleshooting conference room issues — e.g. understanding device connections and elimination processes Excellent customer service skills, meeting with users in person to resolve complex technology issues Coordinate, track, and maintain inventory Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Technical expertise in various facets of PC support, including PC applications, hardware, tools, utilities, networking, telecommunications Trainable, professional and punctual Independent — able to work with remote support from office Self-starter and problem solver, but not afraid to ask questions Comfortable handling a high volume of calls and IT tickets, ranging in levels of difficulty Mac & iOS presence Nice to haves
Certification in Avixa CTS series ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician
Microsoft Surface Hubs – Configure Surface Hub settings, including display and audio settings, network configurations; reset or reconfigure as needed Crestron – Diagnose and resolve network connectivity issues for Crestron devices; troubleshoot audio and video issues Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs; troubleshoot UI, touch panel responsiveness, and meeting controls; ensure interface displays meeting information Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks) Technical Responsibilities of an On-Site Technician
Provide support to all customers within your coverage location(s): on-site, client engagements, or off-site Troubleshoot and problem solve: PC, MAC, application, AV, and network connectivity issues ServiceNow ticket management: prioritizing tickets and awareness of SLAs Support Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other Company locations, client engagement sites, or off-site events Provide remote hands support guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) VIP/White Glove support Occasional after-hour support may be required Compensation
Estimated Min Rate : $25.00 Estimated Max Rate : $30.00 What\'s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh\'s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh\'s extensive talent community that will provide you with access to Yoh\'s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Compliance and Application
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant\'s experience and other qualifications. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. Visit the site for accommodations if needed:
https://www.yoh.com/applicants-with-disabilities . For California applicants, qualified applicants with arrest or conviction records will be considered in accordance with applicable state ordinances. Massachusetts law applies regarding certain employment practices. By applying, you authorize Yoh to review and reformat your resume to meet client preferences. See Yoh\'s Candidate Privacy Notice:
https://www.yoh.com/privacy-notice .
#J-18808-Ljbffr