HCA Healthcare
Job Summary
As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow‑up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.
Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
Identify problem accounts and elevate as appropriate.
Update the patient account record to identify actions taken.
Work with patients and guarantors to secure payment on outstanding account balances.
Maintain minimum production standards.
Achieve passing quality review scores per unit requirements.
Produce acceptable unit collection volumes.
Work within company attendance guidelines.
Provide excellent customer service.
Collaborate with team members and management professionally.
Qualifications
Previous call center experience preferred.
Minimum one‑year related experience preferred, preferably in healthcare.
Experience with collections in healthcare revenue space is preferred.
High‑speed internet with 25 MB download and 15 MB upload; Wifi not permitted.
Ability to work uninterrupted for shift (excluding breaks/lunch).
Bilingual is not required but is a plus.
Benefits Parallon offers a comprehensive total rewards package. Highlights include:
Comprehensive medical coverage with low copays, prescription, behavioral health, telemedicine, and AirMed transportation.
Dental, vision, life, disability, flexible spending accounts, supplemental health protection, auto & home insurance, identity theft protection, legal counseling, long‑term care, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) with 100% match on 3%–9% of pay.
Employee stock purchase plan with 10% off HCA Healthcare stock.
Family support: fertility, adoption assistance, child & elder care referrals.
Consumer discounts through Abenity.
Retirement readiness and rollover assistance.
Education assistance (tuition, loan, certification support).
Colleague recognition program.
Paid time off, family leave, disability coverage, and leaves of absence.
Employee health assistance fund for full‑time and part‑time colleagues.
Schedule
Full‑time; 1 mid / evening shift per week (Mon–Thu 11 am–9 pm CST).
1 Saturday per month, 9:00 AM–3:00 PM CST.
Work from home; must live within an HCA Hospital market area.
HCA Healthcare is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
Identify problem accounts and elevate as appropriate.
Update the patient account record to identify actions taken.
Work with patients and guarantors to secure payment on outstanding account balances.
Maintain minimum production standards.
Achieve passing quality review scores per unit requirements.
Produce acceptable unit collection volumes.
Work within company attendance guidelines.
Provide excellent customer service.
Collaborate with team members and management professionally.
Qualifications
Previous call center experience preferred.
Minimum one‑year related experience preferred, preferably in healthcare.
Experience with collections in healthcare revenue space is preferred.
High‑speed internet with 25 MB download and 15 MB upload; Wifi not permitted.
Ability to work uninterrupted for shift (excluding breaks/lunch).
Bilingual is not required but is a plus.
Benefits Parallon offers a comprehensive total rewards package. Highlights include:
Comprehensive medical coverage with low copays, prescription, behavioral health, telemedicine, and AirMed transportation.
Dental, vision, life, disability, flexible spending accounts, supplemental health protection, auto & home insurance, identity theft protection, legal counseling, long‑term care, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) with 100% match on 3%–9% of pay.
Employee stock purchase plan with 10% off HCA Healthcare stock.
Family support: fertility, adoption assistance, child & elder care referrals.
Consumer discounts through Abenity.
Retirement readiness and rollover assistance.
Education assistance (tuition, loan, certification support).
Colleague recognition program.
Paid time off, family leave, disability coverage, and leaves of absence.
Employee health assistance fund for full‑time and part‑time colleagues.
Schedule
Full‑time; 1 mid / evening shift per week (Mon–Thu 11 am–9 pm CST).
1 Saturday per month, 9:00 AM–3:00 PM CST.
Work from home; must live within an HCA Hospital market area.
HCA Healthcare is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr