HCA Healthcare
Patient Account Collections Specialist
HCA Healthcare, Idaho Falls, Idaho, United States, 83401
2 days ago Be among the first 25 applicants
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Hourly Wage Estimate $15.46 - $23.19 / hour
Benefits Overview The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.
Introduction This Work from Home position requires that you live and perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Do you want to join an organization that invests in you as a Patient Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Schedule
Full-time position: 1 mid/evening shift per week (Monday, Tuesday, Wednesday, or Thursday) 11:00 AM – 9:00 PM CST
1 Saturday per month: 9:00 AM – 3:00 PM CST
Location: Work from Home; must live within an HCA Hospital market area.
Benefits
Comprehensive medical coverage (prescription drug, behavioral health, free telemedicine, free AirMed transportation)
Dental, vision, life, disability, FSA, supplemental health protection, auto, home insurance, identity theft protection, legal counseling, long‑term care, moving assistance, pet insurance, and more
Free counseling services for emotional, physical, and financial well‑being
401(k) Plan with a 100% match on 3% to 9% of pay
Employee Stock Purchase Plan with 10% discount on HCA Healthcare stock
Family support benefits (Progyny fertility, adoption assistance)
Referrals for child, elder, and pet care, home and auto repair, event planning
Consumer discounts via Abenity
Retirement readiness, rollover assistance, preferred banking partners
Education assistance (tuition, student loan, certification, scholarships)
Colleague recognition program
Paid time off, family leave, disability coverage, leaves of absence
Employee Health Assistance Fund offering free coverage to eligible colleagues
Job Summary & Qualifications As a Patient Account Collections Specialist, you will be responsible for outbound calls with account follow‑up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.
Duties and Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries (90% of your day on the phone)
Identify problem accounts and escalate as appropriate
Update the patient account record with noted actions
Work with patients and guarantors to secure payment on outstanding account balances
Maintain minimum production standards
Achieve passing quality review scores per unit requirements
Produce acceptable unit collection volumes
Work within company attendance guidelines
Provide excellent customer service
Cultivate professional relationships with team members and management
Qualifications
Previous call center experience preferred
Minimum one year related experience; healthcare preferred
Experience with collections in healthcare revenue space preferred
Work from home position requiring high-speed internet (25 MB download, 15 MB upload); Wifi not permitted
Ability to work uninterrupted for shift (excluding breaks/lunch)
Bilingual not required, but a plus
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Get AI-powered advice on this job and more exclusive features.
Hourly Wage Estimate $15.46 - $23.19 / hour
Benefits Overview The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. The typical candidate is hired below the midpoint of the range.
Introduction This Work from Home position requires that you live and perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Do you want to join an organization that invests in you as a Patient Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Schedule
Full-time position: 1 mid/evening shift per week (Monday, Tuesday, Wednesday, or Thursday) 11:00 AM – 9:00 PM CST
1 Saturday per month: 9:00 AM – 3:00 PM CST
Location: Work from Home; must live within an HCA Hospital market area.
Benefits
Comprehensive medical coverage (prescription drug, behavioral health, free telemedicine, free AirMed transportation)
Dental, vision, life, disability, FSA, supplemental health protection, auto, home insurance, identity theft protection, legal counseling, long‑term care, moving assistance, pet insurance, and more
Free counseling services for emotional, physical, and financial well‑being
401(k) Plan with a 100% match on 3% to 9% of pay
Employee Stock Purchase Plan with 10% discount on HCA Healthcare stock
Family support benefits (Progyny fertility, adoption assistance)
Referrals for child, elder, and pet care, home and auto repair, event planning
Consumer discounts via Abenity
Retirement readiness, rollover assistance, preferred banking partners
Education assistance (tuition, student loan, certification, scholarships)
Colleague recognition program
Paid time off, family leave, disability coverage, leaves of absence
Employee Health Assistance Fund offering free coverage to eligible colleagues
Job Summary & Qualifications As a Patient Account Collections Specialist, you will be responsible for outbound calls with account follow‑up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.
Duties and Responsibilities
Refer calls/accounts to appropriate parties based on customer inquiries (90% of your day on the phone)
Identify problem accounts and escalate as appropriate
Update the patient account record with noted actions
Work with patients and guarantors to secure payment on outstanding account balances
Maintain minimum production standards
Achieve passing quality review scores per unit requirements
Produce acceptable unit collection volumes
Work within company attendance guidelines
Provide excellent customer service
Cultivate professional relationships with team members and management
Qualifications
Previous call center experience preferred
Minimum one year related experience; healthcare preferred
Experience with collections in healthcare revenue space preferred
Work from home position requiring high-speed internet (25 MB download, 15 MB upload); Wifi not permitted
Ability to work uninterrupted for shift (excluding breaks/lunch)
Bilingual not required, but a plus
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr