INSPYR
Overview
Employer Industry: Technology Solutions Why consider this job opportunity: Flexible work schedule with 100% remote options Opportunity to gain experience in a high-demand IT support role Engage in a project focused on Microsoft Government platform migration Supportive and collaborative work environment Chance to develop troubleshooting skills and escalate complex issues
Responsibilities
Answer end-user calls using a provided script Complete simple troubleshooting steps for user inquiries Escalate more complex issues to internal staff for resolution Utilize personal equipment, preferably Windows, to access Citrix Provide support during a spike in call volume related to migration
Qualifications
Must be available for flexible shifts, including day and night Ability to use own equipment, preferably Windows Experience with handling IT support calls is preferred Basic troubleshooting skills required Must be able to access and navigate Citrix
Preferred Qualifications
Previous experience in a help desk or IT support role Familiarity with Microsoft Government platform Strong communication skills Ability to work independently and manage time effectively Experience in a high-volume call environment
#TechnologySupport #RemoteWork #ITHelpDesk #FlexibleShifts #TroubleshootingSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Technology Solutions Why consider this job opportunity: Flexible work schedule with 100% remote options Opportunity to gain experience in a high-demand IT support role Engage in a project focused on Microsoft Government platform migration Supportive and collaborative work environment Chance to develop troubleshooting skills and escalate complex issues
Responsibilities
Answer end-user calls using a provided script Complete simple troubleshooting steps for user inquiries Escalate more complex issues to internal staff for resolution Utilize personal equipment, preferably Windows, to access Citrix Provide support during a spike in call volume related to migration
Qualifications
Must be available for flexible shifts, including day and night Ability to use own equipment, preferably Windows Experience with handling IT support calls is preferred Basic troubleshooting skills required Must be able to access and navigate Citrix
Preferred Qualifications
Previous experience in a help desk or IT support role Familiarity with Microsoft Government platform Strong communication skills Ability to work independently and manage time effectively Experience in a high-volume call environment
#TechnologySupport #RemoteWork #ITHelpDesk #FlexibleShifts #TroubleshootingSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr