Deseret Mutual Benefit Administrators
Membership Team Representative - 2 Year
Deseret Mutual Benefit Administrators, Salt Lake City, Utah, United States, 84101
Membership Team Representative - 2 Year
DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service. Key Responsibilities
Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks). Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs. Provide clear, timely, and professional communication. Participate in team and department meetings; provide backup for department phone queues as needed. Qualifications
Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry). Customer service expertise for all plans. Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions. Strong collaboration and communication skills. Experience with Medicare enrollment for senior missionaries. Exceptional follow-through, self-motivation, and accountability. Problem Solving & Decision Making
Research and resolve customer service and enrollment issues using technology and creative solutions. Apply strong quantitative and problem-solving skills. Work Environment & Schedule
Hybrid: Standard office location in Salt Lake Valley with remote work flexibility. Team members may split time between on-site and home office, supporting work/life balance and operational needs. Occasional in-person meetings or training may be required. We welcome applicants from diverse backgrounds and strive to provide a respectful, inclusive workplace. What We Offer
Competitive pay Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym Tuition reimbursement Career development through company-sponsored programs and over 5,000 on-demand online training courses Hybrid work schedules available depending on position Employee Assistance Program
DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service. Key Responsibilities
Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks). Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs. Provide clear, timely, and professional communication. Participate in team and department meetings; provide backup for department phone queues as needed. Qualifications
Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry). Customer service expertise for all plans. Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions. Strong collaboration and communication skills. Experience with Medicare enrollment for senior missionaries. Exceptional follow-through, self-motivation, and accountability. Problem Solving & Decision Making
Research and resolve customer service and enrollment issues using technology and creative solutions. Apply strong quantitative and problem-solving skills. Work Environment & Schedule
Hybrid: Standard office location in Salt Lake Valley with remote work flexibility. Team members may split time between on-site and home office, supporting work/life balance and operational needs. Occasional in-person meetings or training may be required. We welcome applicants from diverse backgrounds and strive to provide a respectful, inclusive workplace. What We Offer
Competitive pay Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym Tuition reimbursement Career development through company-sponsored programs and over 5,000 on-demand online training courses Hybrid work schedules available depending on position Employee Assistance Program