Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. As part of the Tapestry family, we are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store's overall success and efficiency, focusing on delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities SALES FLOOR
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons related to the customer's shopping needs
Tailors approach by reading cues and attending to unique shopping needs
Follows up with customers consistently to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintenance of store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards related to product in stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Assists in preparing the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations
Competencies
Drive For Results: Can be counted on to exceed goals; top performer with bottom-line focus
Customer Focus: Dedicated to meeting the expectations and requirements of customers; builds trust and strong relationships
Creativity: Generates new and unique ideas; makes connections among ideas
Interpersonal Savvy: Relates well to all kind of people; builds rapport and uses diplomacy
Learning on The Fly: Learns quickly in new problems; open to change; experiments to find solutions
Perseverance: Pursues tasks with energy and finish; remains resilient
Dealing with Ambiguity: Manages change and risk; acts without having the total picture
Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets
Physical: Ability to work at a fast pace; communicate effectively; maneuver on sales floor and stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds
Schedule: Flexible schedule including nights, weekends, and holidays; availability during high retail traffic periods
Note: This document is intended as a sample of duties and responsibilities and does not constitute an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to protected characteristics as outlined by applicable law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage: Direct, actionable feedback; addresses problems promptly
Creativity: Original and value-added ideas
Customer Focus: Builds trust and relationships with customers
Dealing with Ambiguity: Handles change and risk
Drive for Results: Consistently high performers
Interpersonal Savvy: Builds rapport across all levels
Learning on the Fly: Quick learner, open to change
Competencies for All People Managers
Strategic Agility
Developing Direct Reports and Others
Building Effective Teams
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the position. Visit Coach at www.coach.com.
General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance. Eligibility for the 401(k) plan and paid time off for wellness and vacations. For additional information about benefits, see COACH US Store Compensation & Benefits. General Description of Other Compensation: Discounts on products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. As part of the Tapestry family, we are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store's overall success and efficiency, focusing on delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities SALES FLOOR
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by presenting attire consistent with Coach's Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons related to the customer's shopping needs
Tailors approach by reading cues and attending to unique shopping needs
Follows up with customers consistently to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
OPERATIONS
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintenance of store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards related to product in stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Assists in preparing the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations
Competencies
Drive For Results: Can be counted on to exceed goals; top performer with bottom-line focus
Customer Focus: Dedicated to meeting the expectations and requirements of customers; builds trust and strong relationships
Creativity: Generates new and unique ideas; makes connections among ideas
Interpersonal Savvy: Relates well to all kind of people; builds rapport and uses diplomacy
Learning on The Fly: Learns quickly in new problems; open to change; experiments to find solutions
Perseverance: Pursues tasks with energy and finish; remains resilient
Dealing with Ambiguity: Manages change and risk; acts without having the total picture
Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets
Physical: Ability to work at a fast pace; communicate effectively; maneuver on sales floor and stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds
Schedule: Flexible schedule including nights, weekends, and holidays; availability during high retail traffic periods
Note: This document is intended as a sample of duties and responsibilities and does not constitute an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to protected characteristics as outlined by applicable law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage: Direct, actionable feedback; addresses problems promptly
Creativity: Original and value-added ideas
Customer Focus: Builds trust and relationships with customers
Dealing with Ambiguity: Handles change and risk
Drive for Results: Consistently high performers
Interpersonal Savvy: Builds rapport across all levels
Learning on the Fly: Quick learner, open to change
Competencies for All People Managers
Strategic Agility
Developing Direct Reports and Others
Building Effective Teams
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the position. Visit Coach at www.coach.com.
General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance. Eligibility for the 401(k) plan and paid time off for wellness and vacations. For additional information about benefits, see COACH US Store Compensation & Benefits. General Description of Other Compensation: Discounts on products and incentive compensation.
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