Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Sales Associate Job Description
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities
Take ownership and deliver results while remaining aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team
Create short- and long-term strategies to achieve personal metrics and performance goals
Take ownership of personal survey results and create plans to improve areas of opportunity
Represent Coach as a brand ambassador and demonstrate Coach's Selling and Service expectations at all times
Understand changes in the local market and support the execution of local sales strategies and tactics
Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships
Create positive impressions with customers through attire aligned with Coach's Guide to Style
Build credibility and trust as a personal fashion advisor with knowledge of fashion, features, benefits, and competition
Communicate current pricing and promotional strategies to customers
Discuss product features and leverage cross-selling to build the sale
Cross-sell and encourage add-ons related to the customer's shopping needs
Tailor approach to customer needs by reading cues; attend to unique shopping needs
Manage multiple customers simultaneously and follow up consistently to influence/close sales
Flex selling techniques to contribute to store financial results and build lasting customer relationships
Leverage Coach tools and technology to support clienteling efforts
Foster teamwork, trust, and collaboration with internal and external customers
Remain solution oriented and adaptable to changing business and store needs; welcome feedback
Maintain a calm and professional demeanor at all times
OPERATIONS: Ensure daily tasks are completed without negatively impacting service or Coach standards
Complete daily operational tasks including maintaining store, backroom, cash wrap, and visual merchandising to Coach standards
Maintain a clean and tidy selling floor; adhere to retail policies and procedures including POS, Operations and Asset Protection
Replenish inventory on the sales floor as needed
Qualifications and Competencies
Additional Requirements: Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets.
Physical: Ability to work at a fast pace; mobility around the sales floor and stock room; ability to lift up to 25 pounds frequently and up to 50 pounds as needed.
Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic periods.
Competencies: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity
Our Competencies for All People Managers: Strategic Agility; Developing Direct Reports and Others; Building Effective Teams
Our: Equal opportunity and affirmative action employer; all employment decisions are based on qualifications and relate to position requirements. These decisions are made without regard to protected characteristics. Visit Coach at www.coach.com.
Americans with Disabilities Act (ADA)
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. For accommodations during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range : $15.00 to $17.00 hourly
Here are some of the benefits we offer: Medical, Dental, Vision, 401(k), Paid leave, and more. Complete list of U.S Corporate Compensation & Benefits available on request.
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Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Sales Associate Job Description
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities
Take ownership and deliver results while remaining aware of personal and store metrics; create personal sales and clienteling strategies in partnership with the management team
Create short- and long-term strategies to achieve personal metrics and performance goals
Take ownership of personal survey results and create plans to improve areas of opportunity
Represent Coach as a brand ambassador and demonstrate Coach's Selling and Service expectations at all times
Understand changes in the local market and support the execution of local sales strategies and tactics
Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships
Create positive impressions with customers through attire aligned with Coach's Guide to Style
Build credibility and trust as a personal fashion advisor with knowledge of fashion, features, benefits, and competition
Communicate current pricing and promotional strategies to customers
Discuss product features and leverage cross-selling to build the sale
Cross-sell and encourage add-ons related to the customer's shopping needs
Tailor approach to customer needs by reading cues; attend to unique shopping needs
Manage multiple customers simultaneously and follow up consistently to influence/close sales
Flex selling techniques to contribute to store financial results and build lasting customer relationships
Leverage Coach tools and technology to support clienteling efforts
Foster teamwork, trust, and collaboration with internal and external customers
Remain solution oriented and adaptable to changing business and store needs; welcome feedback
Maintain a calm and professional demeanor at all times
OPERATIONS: Ensure daily tasks are completed without negatively impacting service or Coach standards
Complete daily operational tasks including maintaining store, backroom, cash wrap, and visual merchandising to Coach standards
Maintain a clean and tidy selling floor; adhere to retail policies and procedures including POS, Operations and Asset Protection
Replenish inventory on the sales floor as needed
Qualifications and Competencies
Additional Requirements: Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets.
Physical: Ability to work at a fast pace; mobility around the sales floor and stock room; ability to lift up to 25 pounds frequently and up to 50 pounds as needed.
Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic periods.
Competencies: Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity
Our Competencies for All People Managers: Strategic Agility; Developing Direct Reports and Others; Building Effective Teams
Our: Equal opportunity and affirmative action employer; all employment decisions are based on qualifications and relate to position requirements. These decisions are made without regard to protected characteristics. Visit Coach at www.coach.com.
Americans with Disabilities Act (ADA)
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. For accommodations during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
Base Pay Range : $15.00 to $17.00 hourly
Here are some of the benefits we offer: Medical, Dental, Vision, 401(k), Paid leave, and more. Complete list of U.S Corporate Compensation & Benefits available on request.
#J-18808-Ljbffr