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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Sioux Falls, South Dakota, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity:

Salary up to $353,000.00 with a competitive pay mix of 60/40 (base/commission)

Eligible for bonuses, benefits, and related incentives

Opportunities for professional growth and development

Collaborative and inclusive work environment

Chance to lead transformational contact center initiatives leveraging cutting‑edge technologies

Flexibility to work remotely part of the week within a hybrid model

What to Expect (Job Responsibilities):

Collaborate with account executives, pre‑sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Conduct customer discovery calls and manage deal progress across the territory

Partner with AWS and Amazon Connect account managers to align with customer requirements

Advocate for continuous improvement and innovation by staying ahead of industry trends and emerging technologies

What is Required (Qualifications):

Minimum 7 years of experience in cloud contact center sales

Strong analytical skills

Proven experience in channel sales

Experience selling at the C‑level

Proven track record in achieving sales targets

How to Stand Out (Preferred Qualifications):

Technical expertise in Zendesk and Amazon Connect is advantageous

Ability to work autonomously and as part of a fast‑paced team

Experience with scale selling

Proven ability to proactively pursue new business opportunities

Strong communicator – great writer, speaker, and listener

#CustomerExperience #SalesSpecialist #CloudContactCenter #CareerGrowth #HybridWork

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