Caliber Financial Services
Bilingual Collections Specialist
Caliber Financial Services, Overland Park, Kansas, United States, 66213
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Bilingual Collections Specialist
role at
Caliber Financial Services .
Job Title:
Bilingual Collections Specialist
Department:
Operations
Reports To:
Recovery Supervisor
Position location:
Remote. Candidates must reside in KS, MO, or OK to be considered.
We are currently seeking a Bilingual Collections Specialist to join our dynamic team. The role involves collecting debt on previously issued company loans through outbound and inbound telephone calls, scheduling payments on delinquent accounts. Calls will be in both Spanish and English. The specialist works remotely and attends team meetings via MS Teams, meeting with team leads/supervisors routinely. Candidates must be willing to work evenings and weekends, with a shift differential for those hours. The position requires either a Saturday or a Sunday work schedule.
Essential Duties and Responsibilities
Monitor overdue accounts as assigned by supervisor.
Record information about customers' financial status and collection efforts.
Locate and notify customers by telephone about delinquent and charged-off accounts.
Adhere to a structured waterfall of settlement options while negotiating within the approval matrix.
Confer with customers by telephone to determine reasons for overdue payments and review loan terms.
Advise customers on necessary actions and strategies for debt repayment.
Perform administrative functions for assigned accounts, such as recording address and phone number changes and detailing account notes.
Persuade customers to pay amounts due and establish repayment schedules based on their financial situations.
Scan and update documents into the operating system as needed.
Review emails and forward all documents to appropriate departments/personal.
Adhere to established KPIs.
Competencies
Adaptable to a variety of collection options and provide effective solutions.
Responds positively to unexpected changes in work, deadlines, or strategy.
Maintains accuracy in information compilation and reporting; pays close attention to detail to avoid errors.
Acts in accordance with the organization's business rules and supports all collections regulations.
Demonstrates reliability and dependability, fulfilling commitments to internal and external stakeholders.
Shows empathy, understanding customers' perspectives and feelings.
Handles multiple tasks efficiently, remains open to procedural and technological changes, and is willing to try new approaches.
Understands the importance of goals and uses them to achieve results.
Has strong problem‑solving skills, proactively addresses issues and demonstrates urgency.
Maintains confidence in difficult conversations and situations, treating customers with respect.
Education and Experience
High school diploma or GED.
One year of previous collections experience required.
Bilingual in English and Spanish.
All necessary computer equipment is provided by the Company.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates who agree to evening and weekend work will be paid a shift differential during those hours.
Note: This job description is intended to provide a general overview and may change based on organizational needs.
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Bilingual Collections Specialist
role at
Caliber Financial Services .
Job Title:
Bilingual Collections Specialist
Department:
Operations
Reports To:
Recovery Supervisor
Position location:
Remote. Candidates must reside in KS, MO, or OK to be considered.
We are currently seeking a Bilingual Collections Specialist to join our dynamic team. The role involves collecting debt on previously issued company loans through outbound and inbound telephone calls, scheduling payments on delinquent accounts. Calls will be in both Spanish and English. The specialist works remotely and attends team meetings via MS Teams, meeting with team leads/supervisors routinely. Candidates must be willing to work evenings and weekends, with a shift differential for those hours. The position requires either a Saturday or a Sunday work schedule.
Essential Duties and Responsibilities
Monitor overdue accounts as assigned by supervisor.
Record information about customers' financial status and collection efforts.
Locate and notify customers by telephone about delinquent and charged-off accounts.
Adhere to a structured waterfall of settlement options while negotiating within the approval matrix.
Confer with customers by telephone to determine reasons for overdue payments and review loan terms.
Advise customers on necessary actions and strategies for debt repayment.
Perform administrative functions for assigned accounts, such as recording address and phone number changes and detailing account notes.
Persuade customers to pay amounts due and establish repayment schedules based on their financial situations.
Scan and update documents into the operating system as needed.
Review emails and forward all documents to appropriate departments/personal.
Adhere to established KPIs.
Competencies
Adaptable to a variety of collection options and provide effective solutions.
Responds positively to unexpected changes in work, deadlines, or strategy.
Maintains accuracy in information compilation and reporting; pays close attention to detail to avoid errors.
Acts in accordance with the organization's business rules and supports all collections regulations.
Demonstrates reliability and dependability, fulfilling commitments to internal and external stakeholders.
Shows empathy, understanding customers' perspectives and feelings.
Handles multiple tasks efficiently, remains open to procedural and technological changes, and is willing to try new approaches.
Understands the importance of goals and uses them to achieve results.
Has strong problem‑solving skills, proactively addresses issues and demonstrates urgency.
Maintains confidence in difficult conversations and situations, treating customers with respect.
Education and Experience
High school diploma or GED.
One year of previous collections experience required.
Bilingual in English and Spanish.
All necessary computer equipment is provided by the Company.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidates who agree to evening and weekend work will be paid a shift differential during those hours.
Note: This job description is intended to provide a general overview and may change based on organizational needs.
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