Crestron Electronics Inc.
Crestron Electronics Inc. - 6 Volvo Rockleigh, NJ, 6 Volvo Drive, Rockleigh, New Jersey, United States of America
Job Description Posted Thursday, October 30, 2025 at 4:00 AM
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Overview Crestron Electronics is looking for a Senior AV Services Support Specialist to be the hands on, go to expert for conference rooms, huddle spaces, executive spaces, collaboration areas, and special event venues across our offices. Our environments are built on various Crestron platforms we design and manufacture, so you’ll bring deep Crestron product/software expertise, strong UC (Teams/Zoom) administration skills, and partner with Tech Support, Engineering, and end users. This is a great chance to join a dynamic team in a fast-growing organization.
Responsibilities
Provide first-level AV support both onsite and remotely across USA, APAC, and EMEA to ensure global continuity of service.
Deliver in-person and remote support for Crestron-based rooms (daily checks, health monitoring, break/fix), prioritizing executive and high-profile spaces.
Own and manage ServiceNow tickets from open to close for incidents, requests, problems, and changes; document resolutions and create knowledge articles to improve mean time to resolve.
Collaborate with internal teams to configure and implement Crestron hardware in offices, huddle spaces, conference rooms, and open areas across campus.
Upgrade and configure AV systems including Crestron DM, NVX, Flex UC Engines, video bars, microphones, speakers, and Automate VX systems; perform initial software and firmware updates.
Maintain internal AV systems by scheduling firmware patches and managing devices through the XiO Cloud portal.
Collect and interpret system-level data for analysis with strong attention to AV signal flow and integration details.
Create intranet how-to guides, short videos, and announcements to promote room capabilities and best practices; deliver live and virtual user trainings.
Support after-hours maintenance and on-call duties as needed to ensure AV system reliability.
Provide AV support for global company events such as town halls and all-hands meetings.
Qualifications
Associates or Bachelor's degree in Information Technology or equivalent experience is preferred
Provided enterprise AV/UC support with at least 5+ years focused on Crestron ecosystems (design familiarity a plus).
Microsoft 365/O365 administration experience: Teams (TAC), Teams Rooms, Intune, Exchange/Room mailboxes, Entra ID, and Active Directory
Experience managing large fleets via Crestron XiO Cloud (incl. Premium tier features/analytics) and legacy Fusion
Dante proficiency for audio over IP systems; capable of designing, commissioning, and troubleshooting multi zone Dante networks
Expert level hands on with Crestron software (Toolbox, SIMPL/ SIMPL+, VisionTools Pro, e, Crestron Remote, AV Framework) and hardware (AirMedia, control processors, DM/DMPS, NVX, touch panels, UC Engine, Automate VX)
Ability to troubleshoot programs written in native Crestron platforms
Ability to read and interpret intricate design system schematics, bill of materials and floor plans
Exceptional communication and stakeholder management; ability to translate technical issues for non technical audiences and partner closely with Tech Support and Engineering
Strong networking fundamentals: TCP/IP, VLANs, DHCP/DNS, multicast, QoS/DSCP, and packet analysis; ability to implement/verify Teams QoS end to end
Ability to work independently and as part of a team
Ability to field after hours maintenance/on call as needed
Per applicable state requirements, the annual pay range for this position ($51,000 - $72,500) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Compensation and Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
About Diversity, Equity, and Inclusion At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
Equal Opportunity Employer EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
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Job Description Posted Thursday, October 30, 2025 at 4:00 AM
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Overview Crestron Electronics is looking for a Senior AV Services Support Specialist to be the hands on, go to expert for conference rooms, huddle spaces, executive spaces, collaboration areas, and special event venues across our offices. Our environments are built on various Crestron platforms we design and manufacture, so you’ll bring deep Crestron product/software expertise, strong UC (Teams/Zoom) administration skills, and partner with Tech Support, Engineering, and end users. This is a great chance to join a dynamic team in a fast-growing organization.
Responsibilities
Provide first-level AV support both onsite and remotely across USA, APAC, and EMEA to ensure global continuity of service.
Deliver in-person and remote support for Crestron-based rooms (daily checks, health monitoring, break/fix), prioritizing executive and high-profile spaces.
Own and manage ServiceNow tickets from open to close for incidents, requests, problems, and changes; document resolutions and create knowledge articles to improve mean time to resolve.
Collaborate with internal teams to configure and implement Crestron hardware in offices, huddle spaces, conference rooms, and open areas across campus.
Upgrade and configure AV systems including Crestron DM, NVX, Flex UC Engines, video bars, microphones, speakers, and Automate VX systems; perform initial software and firmware updates.
Maintain internal AV systems by scheduling firmware patches and managing devices through the XiO Cloud portal.
Collect and interpret system-level data for analysis with strong attention to AV signal flow and integration details.
Create intranet how-to guides, short videos, and announcements to promote room capabilities and best practices; deliver live and virtual user trainings.
Support after-hours maintenance and on-call duties as needed to ensure AV system reliability.
Provide AV support for global company events such as town halls and all-hands meetings.
Qualifications
Associates or Bachelor's degree in Information Technology or equivalent experience is preferred
Provided enterprise AV/UC support with at least 5+ years focused on Crestron ecosystems (design familiarity a plus).
Microsoft 365/O365 administration experience: Teams (TAC), Teams Rooms, Intune, Exchange/Room mailboxes, Entra ID, and Active Directory
Experience managing large fleets via Crestron XiO Cloud (incl. Premium tier features/analytics) and legacy Fusion
Dante proficiency for audio over IP systems; capable of designing, commissioning, and troubleshooting multi zone Dante networks
Expert level hands on with Crestron software (Toolbox, SIMPL/ SIMPL+, VisionTools Pro, e, Crestron Remote, AV Framework) and hardware (AirMedia, control processors, DM/DMPS, NVX, touch panels, UC Engine, Automate VX)
Ability to troubleshoot programs written in native Crestron platforms
Ability to read and interpret intricate design system schematics, bill of materials and floor plans
Exceptional communication and stakeholder management; ability to translate technical issues for non technical audiences and partner closely with Tech Support and Engineering
Strong networking fundamentals: TCP/IP, VLANs, DHCP/DNS, multicast, QoS/DSCP, and packet analysis; ability to implement/verify Teams QoS end to end
Ability to work independently and as part of a team
Ability to field after hours maintenance/on call as needed
Per applicable state requirements, the annual pay range for this position ($51,000 - $72,500) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Compensation and Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
About Diversity, Equity, and Inclusion At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
Equal Opportunity Employer EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
#J-18808-Ljbffr