FoundRae
This range is provided by FoundRae. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $24.00/hr - $26.00/hr
Client Care Specialist WHO WE ARE
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themselves to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
POSITION SCOPE
The Client Care Specialist creates joy and ease for all FoundRae clients by delivering seamless, efficient service across every communication channel and touchpoint. This role drives sales performance and cultivates long-term client relationships through expert use of digital and clienteling tools. By championing a cohesive omni-channel experience and collaborating closely with internal teams, the Client Care Specialist always ensures a consistently elevated client experience.
RESPONSIBILITIES Achieve sales targets through an elevated, seamless experience at every client touch point:
Support clients in beginning and continuing their FoundRae journey across all client touchpoints through expert knowledge of our services, products and digital tools
Effectively communicate FoundRae services and product knowledge, consistently staying up to speed as our collections and service offering continue to evolve
Champion all omni-channel services, including but not limited to personalization and customization to drive trade and client satisfaction
Communicate effectively with all clients across our communication channels; phone, email, text, whatsapp, social and chat by making use of our brand communication guidelines and achieving SLA targets
Host luxurious, personalised virtual and in-store appointments for our clients in line with our hosting and outreach guidelines
Build genuine, meaningful lasting relationships with new and existing clients through exceptional service at all times
Effective data capture in order to grow client files
Manage personal client portfolio and personal outreach to drive sales performance
Support marketing initiatives through clienteling initiatives based on business needs and evolving strategy
Amplify the use of our clienteling tools to enrich client profiles, build wishlists and personalise client journeys
Expert use of our digital creative tools to guide clients in building their story through personalized lookbooks, imagery and video
Drive virtual and in-store appointments to guide our valued clients and present collections in real time
Offer continued styling support and recommendations, working on whichever platform is more convenient for our clients
Supporting our clients with booking in-store appointments and connecting them with their closest in-store stylist
Meeting our clients in-store and in person to support them at any point of their journey if more convenient for them
Collaborating internally with other departments to deliver the best experience possible for our clients, creating joy and ease wherever possible
Effectively support clients globally, guiding them through their FoundRae journey with care and accuracy
Manage operational flows for orders and services with a high attention to detail at every stage of the journey
Support with aftersales, including proactive client follow up, exchanges, returns, repairs and cleaning services
Internal coordination with multiple departments, including but not limited to: design, production and fulfillment teams, to ensure accurate and timely processing of orders
QUALIFICATIONS
Minimum 2 years previous in luxury retail and/or jewelry sales experience preferred
Excellent verbal and written skills
Highly organized and detail-oriented
Able to work autonomously and as a team
A people person, genuinely passionate about client service and relationship building
A great communicator, able to navigate challenging conversations and escalations
Experience working with clienteling platforms, Endear and Gladly a plus
Must be able to work weekends and shift work where required
Seniority level Associate
Employment type Full-time
Job function Customer Service and Sales
Industries Retail Luxury Goods and Jewelry
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Location Manhattan, NY
Direct message the job poster from FoundRae
#J-18808-Ljbffr
Base pay range $24.00/hr - $26.00/hr
Client Care Specialist WHO WE ARE
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themselves to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
POSITION SCOPE
The Client Care Specialist creates joy and ease for all FoundRae clients by delivering seamless, efficient service across every communication channel and touchpoint. This role drives sales performance and cultivates long-term client relationships through expert use of digital and clienteling tools. By championing a cohesive omni-channel experience and collaborating closely with internal teams, the Client Care Specialist always ensures a consistently elevated client experience.
RESPONSIBILITIES Achieve sales targets through an elevated, seamless experience at every client touch point:
Support clients in beginning and continuing their FoundRae journey across all client touchpoints through expert knowledge of our services, products and digital tools
Effectively communicate FoundRae services and product knowledge, consistently staying up to speed as our collections and service offering continue to evolve
Champion all omni-channel services, including but not limited to personalization and customization to drive trade and client satisfaction
Communicate effectively with all clients across our communication channels; phone, email, text, whatsapp, social and chat by making use of our brand communication guidelines and achieving SLA targets
Host luxurious, personalised virtual and in-store appointments for our clients in line with our hosting and outreach guidelines
Build genuine, meaningful lasting relationships with new and existing clients through exceptional service at all times
Effective data capture in order to grow client files
Manage personal client portfolio and personal outreach to drive sales performance
Support marketing initiatives through clienteling initiatives based on business needs and evolving strategy
Amplify the use of our clienteling tools to enrich client profiles, build wishlists and personalise client journeys
Expert use of our digital creative tools to guide clients in building their story through personalized lookbooks, imagery and video
Drive virtual and in-store appointments to guide our valued clients and present collections in real time
Offer continued styling support and recommendations, working on whichever platform is more convenient for our clients
Supporting our clients with booking in-store appointments and connecting them with their closest in-store stylist
Meeting our clients in-store and in person to support them at any point of their journey if more convenient for them
Collaborating internally with other departments to deliver the best experience possible for our clients, creating joy and ease wherever possible
Effectively support clients globally, guiding them through their FoundRae journey with care and accuracy
Manage operational flows for orders and services with a high attention to detail at every stage of the journey
Support with aftersales, including proactive client follow up, exchanges, returns, repairs and cleaning services
Internal coordination with multiple departments, including but not limited to: design, production and fulfillment teams, to ensure accurate and timely processing of orders
QUALIFICATIONS
Minimum 2 years previous in luxury retail and/or jewelry sales experience preferred
Excellent verbal and written skills
Highly organized and detail-oriented
Able to work autonomously and as a team
A people person, genuinely passionate about client service and relationship building
A great communicator, able to navigate challenging conversations and escalations
Experience working with clienteling platforms, Endear and Gladly a plus
Must be able to work weekends and shift work where required
Seniority level Associate
Employment type Full-time
Job function Customer Service and Sales
Industries Retail Luxury Goods and Jewelry
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Location Manhattan, NY
Direct message the job poster from FoundRae
#J-18808-Ljbffr