MCI
Overview
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Remote Work-at-Home Job Type Full-Time & Part-Time MCI is hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner. Resolve customer issues efficiently while maintaining a positive attitude. Document all interactions accurately in the CRM system. Follow communication scripts and standard operating procedures. Escalate complex issues to the appropriate department when necessary. Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Qualifications
Must be 18 years or older. High school diploma/GED. 1+ year of experience in a call center or customer service role. Excellent verbal and written communication skills. Ability to multitask and manage time effectively in a remote setting. Proficient with computers and customer service software. Reliable internet connection and a quiet home workspace. Fluent in English and Spanish. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation & Benefits
What You Can Expect From MCI At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Comprehensive coverage after 60 days for full-time employees; MEC plans after 30 days for all employees. Options vary by location. Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Casual Dress Code and Engaging Work Environment. Compensation & Benefits That Fit Your Life: Core offerings may vary by geography, but the focus remains on rewarding effort, growth, and a value-driven environment. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May move objects and lift up to 40 pounds occasionally. Reasonable Accommodation
In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless it causes undue hardship. Please contact Human Resources for accommodation requests. Diversity and Equality
We embrace diversity and an equal opportunity work environment. Employment is based on merit and qualifications. MCI does not discriminate based on age, ancestry, color, race, religion, sex, gender identity, or other protected characteristics. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements. About MCI (parent Company) MCI helps customers address CX and DX challenges with industry-leading solutions. It provides BPO, staff augmentation, contact center services, IT Services, and related offerings across multiple brands and locations. MCI is a holding company for a diverse lineup of tech-enabled business services and employs 10,000+ professionals with 150+ North American client partners. Disclaimer: The job description provides a general overview and is not all-inclusive. The employer may revise this description at any time, and employment is at-will.
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Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Remote Work-at-Home Job Type Full-Time & Part-Time MCI is hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner. Resolve customer issues efficiently while maintaining a positive attitude. Document all interactions accurately in the CRM system. Follow communication scripts and standard operating procedures. Escalate complex issues to the appropriate department when necessary. Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Qualifications
Must be 18 years or older. High school diploma/GED. 1+ year of experience in a call center or customer service role. Excellent verbal and written communication skills. Ability to multitask and manage time effectively in a remote setting. Proficient with computers and customer service software. Reliable internet connection and a quiet home workspace. Fluent in English and Spanish. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation & Benefits
What You Can Expect From MCI At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Comprehensive coverage after 60 days for full-time employees; MEC plans after 30 days for all employees. Options vary by location. Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Casual Dress Code and Engaging Work Environment. Compensation & Benefits That Fit Your Life: Core offerings may vary by geography, but the focus remains on rewarding effort, growth, and a value-driven environment. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset. May move objects and lift up to 40 pounds occasionally. Reasonable Accommodation
In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless it causes undue hardship. Please contact Human Resources for accommodation requests. Diversity and Equality
We embrace diversity and an equal opportunity work environment. Employment is based on merit and qualifications. MCI does not discriminate based on age, ancestry, color, race, religion, sex, gender identity, or other protected characteristics. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements. About MCI (parent Company) MCI helps customers address CX and DX challenges with industry-leading solutions. It provides BPO, staff augmentation, contact center services, IT Services, and related offerings across multiple brands and locations. MCI is a holding company for a diverse lineup of tech-enabled business services and employs 10,000+ professionals with 150+ North American client partners. Disclaimer: The job description provides a general overview and is not all-inclusive. The employer may revise this description at any time, and employment is at-will.
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