Ampcus
Overview
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title:
IT Help Desk
Location:
Louisville, KY
The position is responsible for providing first level support and troubleshooting for every CLIENT manager and team member that calls or chats with the CLIENT Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that CLIENT teams face on a daily basis.
Job Responsibilities
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of CLIENT operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
Knowledge and Skills Required
Some college preferred
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 year previous help desk/call center experience is desired
Spanish fluency is desired
Basic understanding of restaurant operations is desired
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus
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Job Title:
IT Help Desk
Location:
Louisville, KY
The position is responsible for providing first level support and troubleshooting for every CLIENT manager and team member that calls or chats with the CLIENT Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that CLIENT teams face on a daily basis.
Job Responsibilities
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of CLIENT operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
Knowledge and Skills Required
Some college preferred
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 year previous help desk/call center experience is desired
Spanish fluency is desired
Basic understanding of restaurant operations is desired
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus
#J-18808-Ljbffr