eQHealth Solutions
Customer Service Rep - Tampa FL: Bi-Lingual preferred
eQHealth Solutions, Tampa, Florida, us, 33646
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Customer Service Rep - Tampa FL: Bi-Lingual preferred
role at
eQHealth Solutions
Responsibilities include providing courteous and prompt service to all internal and external customers, researching provider questions regarding status of reviews/authorizations, prioritizing and addressing requests professionally to develop cooperative relationships and ensure customer confidentiality, knowing when to escalate a call to a supervisor, entering all call data for tracking, initiating outbound calls as necessary to facilities and providers (with callbacks to members/beneficiaries in rare cases), and providing customer service telephone line coverage within contract parameters of wait time and abandonment rates. The role also involves identifying opportunities to improve service and work processes and performing other services as required.
Overview Overview information previously present in the listing is consolidated here for clarity and focus on the responsibilities.
Responsibilities
Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations.
Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers. In rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Performs other services as required.
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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Customer Service Rep - Tampa FL: Bi-Lingual preferred
role at
eQHealth Solutions
Responsibilities include providing courteous and prompt service to all internal and external customers, researching provider questions regarding status of reviews/authorizations, prioritizing and addressing requests professionally to develop cooperative relationships and ensure customer confidentiality, knowing when to escalate a call to a supervisor, entering all call data for tracking, initiating outbound calls as necessary to facilities and providers (with callbacks to members/beneficiaries in rare cases), and providing customer service telephone line coverage within contract parameters of wait time and abandonment rates. The role also involves identifying opportunities to improve service and work processes and performing other services as required.
Overview Overview information previously present in the listing is consolidated here for clarity and focus on the responsibilities.
Responsibilities
Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations.
Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers. In rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Performs other services as required.
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
#J-18808-Ljbffr