Pruit Health
JOB PURPOSE:
The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.
KEY RESPONSIBILITIES:
Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
Monitor visitor access and maintain security protocols
Assist residents with requests such as transportation scheduling, appointment reminders, and general information
Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
Maintain accurate logs and records (e.g., visitor sign‑in, package deliveries, resident requests)
Support event coordination and community programming as needed
Respond to emergency situations calmly and in accordance with facility protocols
Uphold confidentiality and respect for resident privacy at all times
MINIMUM EDUCATION REQUIRED: High school diploma or equivalent required; associate degree preferred
MINIMUM EXPERIENCE REQUIRED: Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare
MINIMUM LICENSE/CERTIFICATION REQUIRED BY LAW: N/A
KNOWLEDGE, SKILLS, ABILITIES:
Customer Focus
Communication
Teamwork
Problem Solving
Professionalism
Adaptability
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KEY RESPONSIBILITIES:
Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately
Monitor visitor access and maintain security protocols
Assist residents with requests such as transportation scheduling, appointment reminders, and general information
Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)
Maintain accurate logs and records (e.g., visitor sign‑in, package deliveries, resident requests)
Support event coordination and community programming as needed
Respond to emergency situations calmly and in accordance with facility protocols
Uphold confidentiality and respect for resident privacy at all times
MINIMUM EDUCATION REQUIRED: High school diploma or equivalent required; associate degree preferred
MINIMUM EXPERIENCE REQUIRED: Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare
MINIMUM LICENSE/CERTIFICATION REQUIRED BY LAW: N/A
KNOWLEDGE, SKILLS, ABILITIES:
Customer Focus
Communication
Teamwork
Problem Solving
Professionalism
Adaptability
#J-18808-Ljbffr