Connecteam
SMB Customer Success Onboarding Manager
Connecteam, Raleigh, North Carolina, United States, 27601
Overview
Connecteam
is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What is the Customer Success role at Connecteam?
As Connecteam's Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers all around the world through system characterization, training and implementation of new capabilities while focusing on retention, renewal and client implementation of our product, with a very high level of customer satisfaction. Responsibilities
Onboard, grow, and maintain our customer base Work closely with our customers with the drive to help them change their workplace and achieve their business goals Become a trusted advisor and ambassador of change in our customers\' workplace Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams Assess client health and develop strategies to mitigate churn Proactively identify customers who aren\'t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success Qualifications
Fluent English (spoken and written) - MUST A minimum of one year\'s experience as a CSM Experience in B2B SaaS – HUGE ADVANTAGE Superb written and verbal communication skills Tech-savvy with a startup mentality that includes working in a dynamic and fast paced environment A team player that enjoys feedback, sharing ideas, and constantly improving together A strong work ethic, integrity and desire to succeed Positive attitude, empathy, and high energy Growth mindset and thrive in the building stage of a nascent team Speaking Spanish – Huge advantage What We Offer
Remote model for this USA site Working days: Monday - Friday; Working hours: 9:00 AM - 6:00 PM Comprehensive Training & Development, including a structured onboarding process Mac laptop and necessary equipment provided Medical coverage; Insurance plan; Paid time off for vacation and sick days Salary range: 70K-90K Locations
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
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Connecteam
is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. What is the Customer Success role at Connecteam?
As Connecteam's Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers all around the world through system characterization, training and implementation of new capabilities while focusing on retention, renewal and client implementation of our product, with a very high level of customer satisfaction. Responsibilities
Onboard, grow, and maintain our customer base Work closely with our customers with the drive to help them change their workplace and achieve their business goals Become a trusted advisor and ambassador of change in our customers\' workplace Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams Assess client health and develop strategies to mitigate churn Proactively identify customers who aren\'t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success Qualifications
Fluent English (spoken and written) - MUST A minimum of one year\'s experience as a CSM Experience in B2B SaaS – HUGE ADVANTAGE Superb written and verbal communication skills Tech-savvy with a startup mentality that includes working in a dynamic and fast paced environment A team player that enjoys feedback, sharing ideas, and constantly improving together A strong work ethic, integrity and desire to succeed Positive attitude, empathy, and high energy Growth mindset and thrive in the building stage of a nascent team Speaking Spanish – Huge advantage What We Offer
Remote model for this USA site Working days: Monday - Friday; Working hours: 9:00 AM - 6:00 PM Comprehensive Training & Development, including a structured onboarding process Mac laptop and necessary equipment provided Medical coverage; Insurance plan; Paid time off for vacation and sick days Salary range: 70K-90K Locations
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
#J-18808-Ljbffr