Connecteam
Overview
Who Connecteam is:
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. As we have already expanded to Australia, we are excited to announce the opening of a new location in NY. There is a great opportunity to work with a successful company with a large customer community and huge potential for growth. If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company. What is the Customer Success role at Connecteam?
As Connecteam\'s Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers all around the world through system characterization, training and implementation of new capabilities while focusing on retention, renewal and clients implementation of our product. All this of course with a very high level of customer satisfaction. Responsibilities
Onboard, grow, and maintain our customer base Work closely with our customers with the drive to help them change their workplace and achieve their business goals Become a trusted advisor and ambassador of change in our customers\' workplace Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams Assess client health and develop strategies to mitigate churn Proactively identify customers who aren\'t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success Qualifications
Fluent English (spoken and written) - MUST A minimum of one year\'s experience as a CSM Experience in B2B SaaS – huge advantage Superb written and verbal communication skills Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together A strong work ethic, integrity and desire to succeed Positive attitude, empathy, and high energy Growth mindset and thrive in the building stage of a nascent team Speaking Spanish – huge advantage What We Offer
Remote model for USA site Working days: Monday - Friday Working hours: 9:00AM - 6:00PM Comprehensive Training & Development, including a structured onboarding process Mac laptop and necessary equipment to excel Benefits
Medical coverage Insurance plan Paid time off for vacation and sick days Salary range:
70K-90K States accepting applications:
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia Join us
Join us in our journey to empower clients and deliver exceptional value. Apply now by submitting your resume and a cover letter outlining your relevant experience and motivations.
#J-18808-Ljbffr
Who Connecteam is:
Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. As we have already expanded to Australia, we are excited to announce the opening of a new location in NY. There is a great opportunity to work with a successful company with a large customer community and huge potential for growth. If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company. What is the Customer Success role at Connecteam?
As Connecteam\'s Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers all around the world through system characterization, training and implementation of new capabilities while focusing on retention, renewal and clients implementation of our product. All this of course with a very high level of customer satisfaction. Responsibilities
Onboard, grow, and maintain our customer base Work closely with our customers with the drive to help them change their workplace and achieve their business goals Become a trusted advisor and ambassador of change in our customers\' workplace Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams Assess client health and develop strategies to mitigate churn Proactively identify customers who aren\'t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success Qualifications
Fluent English (spoken and written) - MUST A minimum of one year\'s experience as a CSM Experience in B2B SaaS – huge advantage Superb written and verbal communication skills Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together A strong work ethic, integrity and desire to succeed Positive attitude, empathy, and high energy Growth mindset and thrive in the building stage of a nascent team Speaking Spanish – huge advantage What We Offer
Remote model for USA site Working days: Monday - Friday Working hours: 9:00AM - 6:00PM Comprehensive Training & Development, including a structured onboarding process Mac laptop and necessary equipment to excel Benefits
Medical coverage Insurance plan Paid time off for vacation and sick days Salary range:
70K-90K States accepting applications:
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia Join us
Join us in our journey to empower clients and deliver exceptional value. Apply now by submitting your resume and a cover letter outlining your relevant experience and motivations.
#J-18808-Ljbffr