Sam's Club
Tire and Battery Service Advisor
Base pay range: $18.00/hr - $25.00/hr
Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous‑material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Responsibilities
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead‑time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrate awareness of the different services in the queue, understand the time requirements needed to perform requested services, prioritize TBC service appointments to maximize service efficiency, and re‑prioritize members and make recommendations to the TBC Team Lead or technicians.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products. Develop and influence team members, understand roadblocks, and assist in training team members.
Provide products and services to members in accordance with company policies and procedures, assist with purchasing and service decisions, complete vehicle service requests and tests, operate TBC equipment properly and safely, receive, store, and dispose of merchandise and supplies, and maintain documents.
Operate hardware (cash registers), process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures and ethics, implement action plans, use the Open Door Policy, and apply these in business processes.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other partners; identify priorities, deadlines, and expectations; communicate progress; determine and recommend improvement opportunities; and adapt to and learn from change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U education benefit program for full‑time and part‑time associates.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
Primary Location 4600 E 2Nd St, Casper, WY 82609‑4224, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr
Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous‑material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Responsibilities
Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead‑time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services.
Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrate awareness of the different services in the queue, understand the time requirements needed to perform requested services, prioritize TBC service appointments to maximize service efficiency, and re‑prioritize members and make recommendations to the TBC Team Lead or technicians.
Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone and in‑person selling techniques.
Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
Serve as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products. Develop and influence team members, understand roadblocks, and assist in training team members.
Provide products and services to members in accordance with company policies and procedures, assist with purchasing and service decisions, complete vehicle service requests and tests, operate TBC equipment properly and safely, receive, store, and dispose of merchandise and supplies, and maintain documents.
Operate hardware (cash registers), process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures.
Comply with company policies, procedures and ethics, implement action plans, use the Open Door Policy, and apply these in business processes.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other partners; identify priorities, deadlines, and expectations; communicate progress; determine and recommend improvement opportunities; and adapt to and learn from change.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U education benefit program for full‑time and part‑time associates.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
Primary Location 4600 E 2Nd St, Casper, WY 82609‑4224, United States of America
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr