Sonesta International Hotels
Job Description Summary
The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.
Principle duties and responsibilities
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Treat requests with professionalism, tact, and a courteous manner.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.
Benefits
Medical, Pharmacy, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Paid Funeral Leave
Sonesta Hotel DiscountsEducational Assistance
Paid Parental Leave
Referral Incentive
Doctor Clinic
Sick Incentive
Development Programs
Milestone (Years of Service) Incentive
Employee Cafeteria
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Equal Opportunity Employer Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Sonesta International Hotels by 2x
Get notified about new Attendant jobs in Carolina, NC.
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Principle duties and responsibilities
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Treat requests with professionalism, tact, and a courteous manner.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.
Benefits
Medical, Pharmacy, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Paid Funeral Leave
Sonesta Hotel DiscountsEducational Assistance
Paid Parental Leave
Referral Incentive
Doctor Clinic
Sick Incentive
Development Programs
Milestone (Years of Service) Incentive
Employee Cafeteria
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Equal Opportunity Employer Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries Hospitality
Referrals increase your chances of interviewing at Sonesta International Hotels by 2x
Get notified about new Attendant jobs in Carolina, NC.
#J-18808-Ljbffr