Nexuscps LLC
Bilingual Intake Coordinator LawrencevilleGainsville
Nexuscps LLC, Lawrenceville, Georgia, United States, 30243
Benefits
Healthcare Reimbursement
Performance-based bonuses
Company parties
Training & development
About Us NexGen Medical Centers is a rapidly expanding network of spine and orthopedic interventional pain management clinics specializing in personal injury. We are dedicated to providing compassionate, efficient, and expert care to patients suffering from pain-related conditions.
Learn more at: www.nexgenmedicalcenters.com
Position Overview You’ll be the first point of contact for prospective patients—by phone, text, and email—making a great first impression and ensuring every new patient gets scheduled quickly and correctly.
Answer & triage the New Patient Hotline (high-volume inbound calls) with empathy, accuracy, and urgency.
Monitor and process referral inboxes (new patient/PI referrals, web leads), responding within defined SLAs.
Complete intake & eligibility: collect demographics, injury details, date of loss, attorney contact, and required documentation.
Schedule initial evaluations across multiple providers/locations; coordinate and obtain records as needed.
Document every interaction in the EMR and CRM with clean, consistent notes.
Close the loop with referrers (confirm scheduling, address missing info, and report appointment outcomes per policy).
Protect patient privacy and follow HIPAA and internal compliance policies at all times.
What You’ll Bring
1–2+ years in medical front office, call center, patient access, or care coordination (pain management, ortho, neuro, or PT is a plus).
Comfortable with high call volumes and multi-tasking between phone, email, and EMR.
Working knowledge of insurance basics (workers’ comp) and PI workflows (LOP, attorney communication).
Strong written & verbal communication; professional, calm, and patient-centric phone presence.
Tech-savvy with EMR/PM systems and Outlook; accurate data entry and documentation.
HIPAA-aware
Detail-oriented, reliable, and punctual.
Bilingual (Spanish/English) required.
Compensation & Benefits
Competitive Compensation
Paid time off and holidays
Healthcare reimbursement stipend
Advancement opportunities
Equal Opportunity NexGen is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.
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Healthcare Reimbursement
Performance-based bonuses
Company parties
Training & development
About Us NexGen Medical Centers is a rapidly expanding network of spine and orthopedic interventional pain management clinics specializing in personal injury. We are dedicated to providing compassionate, efficient, and expert care to patients suffering from pain-related conditions.
Learn more at: www.nexgenmedicalcenters.com
Position Overview You’ll be the first point of contact for prospective patients—by phone, text, and email—making a great first impression and ensuring every new patient gets scheduled quickly and correctly.
Answer & triage the New Patient Hotline (high-volume inbound calls) with empathy, accuracy, and urgency.
Monitor and process referral inboxes (new patient/PI referrals, web leads), responding within defined SLAs.
Complete intake & eligibility: collect demographics, injury details, date of loss, attorney contact, and required documentation.
Schedule initial evaluations across multiple providers/locations; coordinate and obtain records as needed.
Document every interaction in the EMR and CRM with clean, consistent notes.
Close the loop with referrers (confirm scheduling, address missing info, and report appointment outcomes per policy).
Protect patient privacy and follow HIPAA and internal compliance policies at all times.
What You’ll Bring
1–2+ years in medical front office, call center, patient access, or care coordination (pain management, ortho, neuro, or PT is a plus).
Comfortable with high call volumes and multi-tasking between phone, email, and EMR.
Working knowledge of insurance basics (workers’ comp) and PI workflows (LOP, attorney communication).
Strong written & verbal communication; professional, calm, and patient-centric phone presence.
Tech-savvy with EMR/PM systems and Outlook; accurate data entry and documentation.
HIPAA-aware
Detail-oriented, reliable, and punctual.
Bilingual (Spanish/English) required.
Compensation & Benefits
Competitive Compensation
Paid time off and holidays
Healthcare reimbursement stipend
Advancement opportunities
Equal Opportunity NexGen is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.
#J-18808-Ljbffr