Around The Clock Ambulance
Company: Around The Clock Ambulance
Location: Hybrid
Job Type: Full-Time
Pay Range $17–$21 per hour, based on experience and shift availability
Job Summary Around The Clock Ambulance is seeking a detail-oriented Hybrid Intake Specialist to manage ambulance transport requests and serve as a key point of contact for patients, healthcare facilities, and internal dispatch teams. This role hybrid works with on-site coordination in a fast-paced medical environment
Responsibilities
Receive and process emergency and non-emergency transport requests
Collect and verify patient demographics, medical necessity, and transport details
Coordinate scheduling with dispatch and operations teams
Verify insurance information, authorizations, and required documentation
Maintain accurate intake records in compliance with HIPAA
Communicate professionally with hospitals, nursing facilities, clinics, and families
Document calls, updates, and transport changes accurately
Support billing and operations with complete intake documentation
Qualifications
High school diploma or equivalent (healthcare background preferred)
1+ year of experience in medical intake, healthcare administration, or call center roles
Knowledge of ambulance services, NEMT, or medical terminology preferred
Strong phone etiquette and communication skills
Ability to multitask and remain calm in urgent situations
Proficiency with computers, EMR systems, and multi-line phone systems
Understanding of HIPAA and patient confidentiality
Hybrid Work Requirements
Reliable internet connection
Availability for evenings, weekends, or holidays as needed
Why Join Us
Competitive hourly pay
Hybrid work flexibility
Stable scheduling opportunities
Supportive, team-oriented environment
Training and growth opportunities in emergency medical services
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Pay Range $17–$21 per hour, based on experience and shift availability
Job Summary Around The Clock Ambulance is seeking a detail-oriented Hybrid Intake Specialist to manage ambulance transport requests and serve as a key point of contact for patients, healthcare facilities, and internal dispatch teams. This role hybrid works with on-site coordination in a fast-paced medical environment
Responsibilities
Receive and process emergency and non-emergency transport requests
Collect and verify patient demographics, medical necessity, and transport details
Coordinate scheduling with dispatch and operations teams
Verify insurance information, authorizations, and required documentation
Maintain accurate intake records in compliance with HIPAA
Communicate professionally with hospitals, nursing facilities, clinics, and families
Document calls, updates, and transport changes accurately
Support billing and operations with complete intake documentation
Qualifications
High school diploma or equivalent (healthcare background preferred)
1+ year of experience in medical intake, healthcare administration, or call center roles
Knowledge of ambulance services, NEMT, or medical terminology preferred
Strong phone etiquette and communication skills
Ability to multitask and remain calm in urgent situations
Proficiency with computers, EMR systems, and multi-line phone systems
Understanding of HIPAA and patient confidentiality
Hybrid Work Requirements
Reliable internet connection
Availability for evenings, weekends, or holidays as needed
Why Join Us
Competitive hourly pay
Hybrid work flexibility
Stable scheduling opportunities
Supportive, team-oriented environment
Training and growth opportunities in emergency medical services
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