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Our client is a local manufacturer of security products, due to continued growth, they are looking for a Sales Support Coordinator / Estimator to join the team. This is not a sales role - you’ll act as the key link between customers, the sales team, engineering/design and projects, ensuring enquiries, quotations and information are progressed smoothly and efficiently.
The ideal candidate will have experience in a customer- or project-focused administration/coordination role, ideally within a manufacturing or engineering environment.
Key Responsibilities
You’ll support two sales colleagues by coordinating day-to-day activity, keeping records accurate, and making sure actions are followed through.
Manage incoming enquiries and provide professional customer support by phone/email.
Liaise with engineering/design to gather technical information and clarify requirements.
Prepare and issue quotations, costings and supporting documentation.
Monitor quotations and follow-ups, updating status, notes and next actions on the CRM system (or similar).
Maintain accurate customer and project records, ensuring documentation is organised and up to date.
Chase information internally/externally to keep work moving and deadlines on track.
Support handover information to project teams when needed.
General sales administration and document management.
Requirements
Experience in an office-based administration/support role (essential).
Strong IT skills, especially Microsoft Excel (essential).
Organised and methodical with good attention to detail.
Ideally you will understand margins and costs.
Clear, confident communicator with a customer-focused approach.
Able to manage multiple priorities in a busy environment.
Exposure to technical products/drawings (beneficial but not essential—training provided).
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The ideal candidate will have experience in a customer- or project-focused administration/coordination role, ideally within a manufacturing or engineering environment.
Key Responsibilities
You’ll support two sales colleagues by coordinating day-to-day activity, keeping records accurate, and making sure actions are followed through.
Manage incoming enquiries and provide professional customer support by phone/email.
Liaise with engineering/design to gather technical information and clarify requirements.
Prepare and issue quotations, costings and supporting documentation.
Monitor quotations and follow-ups, updating status, notes and next actions on the CRM system (or similar).
Maintain accurate customer and project records, ensuring documentation is organised and up to date.
Chase information internally/externally to keep work moving and deadlines on track.
Support handover information to project teams when needed.
General sales administration and document management.
Requirements
Experience in an office-based administration/support role (essential).
Strong IT skills, especially Microsoft Excel (essential).
Organised and methodical with good attention to detail.
Ideally you will understand margins and costs.
Clear, confident communicator with a customer-focused approach.
Able to manage multiple priorities in a busy environment.
Exposure to technical products/drawings (beneficial but not essential—training provided).
#J-18808-Ljbffr