First Community Credit Union
IT Helpdesk Specialist
First Community Credit Union, Chesterfield, Missouri, United States, 63005
Provides technical support to users, resolving issues related to hardware, software, and network systems. The first point of contact for users seeking assistance and are responsible for diagnosing, troubleshooting, and resolving basic technical problems, often via phone, email, or in-person.
Will also document issues, elevate complex problems, and provide guidance to users on using IT systems.
Job Duties
Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems
Automate systems tasks using popular scripting languages
Create and maintain system documentation and inventory
Research and recommend new technologies to improve system performance
Work collaboratively on an IT helpdesk team
Maintain and patch workstations for the latest releases and security updates
Skills
Knowledge of common protocols such as SSL, HTTP/S, DNS, SMTP, IPSec and others.
Very strong understanding of Windows workstations
Knowledge on creating and automating silent installs of software for workstations
Knowledge of workstation build processes, procedures, and technologies such as MDT and Windows Autopilot
Knowledge of PowerShell scripting a plus.
Knowledge of Azure, Entra, Microsoft 365 ecosystem.
Knowledge of Active Directory and DNS
Knowledge of networked printers and printer management
Excellent technical communication skills to convey to end users effectively both verbally and in writing.
Ability to exercise good, independent judgement in the performance of duties.
Ability to work independently and as a team member.
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Will also document issues, elevate complex problems, and provide guidance to users on using IT systems.
Job Duties
Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems
Automate systems tasks using popular scripting languages
Create and maintain system documentation and inventory
Research and recommend new technologies to improve system performance
Work collaboratively on an IT helpdesk team
Maintain and patch workstations for the latest releases and security updates
Skills
Knowledge of common protocols such as SSL, HTTP/S, DNS, SMTP, IPSec and others.
Very strong understanding of Windows workstations
Knowledge on creating and automating silent installs of software for workstations
Knowledge of workstation build processes, procedures, and technologies such as MDT and Windows Autopilot
Knowledge of PowerShell scripting a plus.
Knowledge of Azure, Entra, Microsoft 365 ecosystem.
Knowledge of Active Directory and DNS
Knowledge of networked printers and printer management
Excellent technical communication skills to convey to end users effectively both verbally and in writing.
Ability to exercise good, independent judgement in the performance of duties.
Ability to work independently and as a team member.
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