TD
Work Location: Bowie, Maryland, United States
Hours: 40
Pay: $24.75 – $34.00 per hour
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description The Retail Banker II is a customer liaison that delivers TD’s brand promise by providing financial expertise and consultative advice. This role supports business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject‑matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially personal and business banking.
Requires broad knowledge of the full product suite, services and processes of the business area, with moderate complexity/risk.
Makes product recommendations based on customer needs, highlighting product features and benefits that support customers through challenging times and life events.
Establishes and nurtures customer relationships by consistently displaying product knowledge, listening to customer needs and engaging in additional conversation to identify hidden needs and offer solutions or referrals.
Utilizes customer relationship management tools for proactive customer assessments, identifying solutions and lead‑focused outbound sales activities.
Evaluates issues, errors and problems, resolves customer problems independently and escalates when necessary.
Explains detailed or complicated information within the team.
Builds working relationships with customers and related teams.
Requires full proficiency through training to perform a range of activities.
Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations about loan products and facilitates application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
High school diploma or GED required; 2‑year degree preferred.
2+ years of related experience with customers and/or sales in any capacity. Teller experience preferred.
Cross‑trained to take customer transactions upon hire.
Superior customer service skills.
Strong organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills – concise, clear and consistent.
Demonstrated effective problem‑solving skills.
Demonstrated ability to schedule, prioritize and work independently within deadlines.
Proficient in Microsoft Office.
Ability to provide community services, including financial education classes.
Notary license preferred.
Customer Accountabilities
Deliver legendary experience by building relationships and providing service and advice.
Understand and support the bank’s customer service strategy: trust, consultative support and proactive insights.
Act as a customer advocate, providing resolution and proactive tips.
Consistently execute appropriate behaviors to deliver legendary customer experience.
Engage in lobby leadership, warmly welcoming customers and guiding them appropriately.
Educate customers on self‑service options.
May act as a point of escalation for customer questions or concerns.
May perform a variety of teller transactions while monitoring fraud mitigation.
Consider impact of decisions on the well‑being of TD, its customers and stakeholders.
Provide high‑level customer service to internal partners, vendors and customers.
Improve customer financial confidence by sharing financial knowledge.
Act as a brand champion internally and externally.
Support customers through challenging life events.
Educate clients on digital self‑service channels.
Deliver end‑to‑end advice with tools for financial management.
Shareholder Accountabilities
Ensure compliance with operational activities, BSA and Patriot Act.
Promote full suite of products, sales, services and banking capabilities.
Understand and apply operating policies and procedures.
Support the timely, accurate completion of business processes.
Escalate non‑standard or high‑risk transactions as necessary.
Ensure documentation is accurate and reflects client/business intentions.
Ensure due diligence for all customer transactions.
Be knowledgeable of the Bank Code of Conduct.
Contribute to operational excellence and sound locations.
Adhere to all risk and control policies and procedures.
Employee/Team Accountabilities
Participate fully as a team member, supporting a positive work environment.
Continuously enhance knowledge and assist in knowledge transfer.
Participate in personal performance management and development activities.
Keep others informed about progress on projects and day‑to‑day activities.
Contribute to a fair, positive and equitable environment.
Act as a brand ambassador.
Utilize coaching for stronger performance.
Establish relationships with partner bankers for referrals.
Collaborate to contribute to team and organizational success.
Seek opportunities to improve delivery with high attention to quality.
Take ownership of own career and seek diverse feedback.
Positive embrace of change.
Adhere to TD’s shared commitments and conduct expectations.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.
Must be eligible for employment under Regulation Z and registration as a mortgage loan originator with NMLS.
Must pass criminal background and credit report checks, and provide required certifications.
Physical Requirements Continuous: 67‑100 % sedentary work, multiple tasks, office equipment, normal sound response, concentration, reading, writing, math; occasional: walking, standing, moving safely in confined spaces, lifting under 25 lb, kneeling, crawling. Domestic travel: occasional; international: never.
Who We Are TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. More than 95,000 colleagues bring their skills and creativity to TD. Guided by a vision to be the Better Bank, we enrich our customers, communities and colleagues.
Our Total Rewards Package Base salary plus variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development and recognition.
Additional Information We are delighted you’re considering a career with TD. We offer development conversations, training programs and a competitive benefits plan to help you thrive.
Colleague Development Partner with managers for regular career discussions, access online learning and mentoring programs to unlock future opportunities.
Training & Onboarding We provide training and onboarding sessions to ensure success in the role.
Interview Process We will schedule interviews with candidates of interest and communicate outcomes via email or phone call.
Accommodation TD Bank is an equal‑opportunity employer. Qualified applicants receive consideration without regard to protected characteristics. If you need an accommodation, email USWAPTDO@td.com with your name and details.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Banking
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Hours: 40
Pay: $24.75 – $34.00 per hour
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description The Retail Banker II is a customer liaison that delivers TD’s brand promise by providing financial expertise and consultative advice. This role supports business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject‑matter expert in the store for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially personal and business banking.
Requires broad knowledge of the full product suite, services and processes of the business area, with moderate complexity/risk.
Makes product recommendations based on customer needs, highlighting product features and benefits that support customers through challenging times and life events.
Establishes and nurtures customer relationships by consistently displaying product knowledge, listening to customer needs and engaging in additional conversation to identify hidden needs and offer solutions or referrals.
Utilizes customer relationship management tools for proactive customer assessments, identifying solutions and lead‑focused outbound sales activities.
Evaluates issues, errors and problems, resolves customer problems independently and escalates when necessary.
Explains detailed or complicated information within the team.
Builds working relationships with customers and related teams.
Requires full proficiency through training to perform a range of activities.
Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations about loan products and facilitates application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
High school diploma or GED required; 2‑year degree preferred.
2+ years of related experience with customers and/or sales in any capacity. Teller experience preferred.
Cross‑trained to take customer transactions upon hire.
Superior customer service skills.
Strong organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills – concise, clear and consistent.
Demonstrated effective problem‑solving skills.
Demonstrated ability to schedule, prioritize and work independently within deadlines.
Proficient in Microsoft Office.
Ability to provide community services, including financial education classes.
Notary license preferred.
Customer Accountabilities
Deliver legendary experience by building relationships and providing service and advice.
Understand and support the bank’s customer service strategy: trust, consultative support and proactive insights.
Act as a customer advocate, providing resolution and proactive tips.
Consistently execute appropriate behaviors to deliver legendary customer experience.
Engage in lobby leadership, warmly welcoming customers and guiding them appropriately.
Educate customers on self‑service options.
May act as a point of escalation for customer questions or concerns.
May perform a variety of teller transactions while monitoring fraud mitigation.
Consider impact of decisions on the well‑being of TD, its customers and stakeholders.
Provide high‑level customer service to internal partners, vendors and customers.
Improve customer financial confidence by sharing financial knowledge.
Act as a brand champion internally and externally.
Support customers through challenging life events.
Educate clients on digital self‑service channels.
Deliver end‑to‑end advice with tools for financial management.
Shareholder Accountabilities
Ensure compliance with operational activities, BSA and Patriot Act.
Promote full suite of products, sales, services and banking capabilities.
Understand and apply operating policies and procedures.
Support the timely, accurate completion of business processes.
Escalate non‑standard or high‑risk transactions as necessary.
Ensure documentation is accurate and reflects client/business intentions.
Ensure due diligence for all customer transactions.
Be knowledgeable of the Bank Code of Conduct.
Contribute to operational excellence and sound locations.
Adhere to all risk and control policies and procedures.
Employee/Team Accountabilities
Participate fully as a team member, supporting a positive work environment.
Continuously enhance knowledge and assist in knowledge transfer.
Participate in personal performance management and development activities.
Keep others informed about progress on projects and day‑to‑day activities.
Contribute to a fair, positive and equitable environment.
Act as a brand ambassador.
Utilize coaching for stronger performance.
Establish relationships with partner bankers for referrals.
Collaborate to contribute to team and organizational success.
Seek opportunities to improve delivery with high attention to quality.
Take ownership of own career and seek diverse feedback.
Positive embrace of change.
Adhere to TD’s shared commitments and conduct expectations.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Loan Originator under the SAFE Act.
Must be eligible for employment under Regulation Z and registration as a mortgage loan originator with NMLS.
Must pass criminal background and credit report checks, and provide required certifications.
Physical Requirements Continuous: 67‑100 % sedentary work, multiple tasks, office equipment, normal sound response, concentration, reading, writing, math; occasional: walking, standing, moving safely in confined spaces, lifting under 25 lb, kneeling, crawling. Domestic travel: occasional; international: never.
Who We Are TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide. More than 95,000 colleagues bring their skills and creativity to TD. Guided by a vision to be the Better Bank, we enrich our customers, communities and colleagues.
Our Total Rewards Package Base salary plus variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development and recognition.
Additional Information We are delighted you’re considering a career with TD. We offer development conversations, training programs and a competitive benefits plan to help you thrive.
Colleague Development Partner with managers for regular career discussions, access online learning and mentoring programs to unlock future opportunities.
Training & Onboarding We provide training and onboarding sessions to ensure success in the role.
Interview Process We will schedule interviews with candidates of interest and communicate outcomes via email or phone call.
Accommodation TD Bank is an equal‑opportunity employer. Qualified applicants receive consideration without regard to protected characteristics. If you need an accommodation, email USWAPTDO@td.com with your name and details.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Banking
#J-18808-Ljbffr