DMV Advisor (Colorado Springs)

Mission The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

Vision The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

Division of Motor Vehicles (DMV) Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal?

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

What we do The Driver License section provides Colorado credentials to residents throughout the state, including driver licenses, instruction permits, commercial driver licenses, and identification cards.

DMV Advisor/Greeter Role This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs.

The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer‑facing offices.

The main duties revolve around welcoming and advising customers at the Colorado Springs DMV office. This position is the first point of contact with DMV customers, establishing the beginning of the customer experience for that office.

Responsibilities

Acts as the gatekeeper for the office to ensure the smooth workflow for employees and customers.

Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.

Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.

Checks customers in for appointments and other DMV interactions at the office.

Works with walk‑in customers to assist and provide the best customer experience possible.

Organizes the customer workflow for the office.

Conducts vision testing as needed.

Additional Administrative Support

Contacting customers as needed.

Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician.

Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.

Assisting with other office support including stocking and cleaning the greeter/advisor station.

Residency Requirement This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description G3A2TX – ADMINISTRATIVE ASSISTANT I

Minimum Qualifications Experience Only:

One (1) year of Customer Service or Receptionist experience or other relevant work experience.

Education and Experience:

A combination of related education and/or relevant Customer Service or Receptionist experience in an occupation related to the work assigned equal to one (1) year.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications

State experience in a work environment in which laws, rules, and regulations are put into place.

Excellent Customer service skills, including utilizing conflict resolution techniques.

Problem solving skills, demonstrated ability to be detail oriented.

Demonstrated written communication, computer and data entry skills.

Prior work in a high stress environment maintaining a professional attitude.

Collaboration and teamwork skills.

Conditions of Employment Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. All employees must undergo a pre‑employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Vehicle and Driving Standards Any worker who will be expected to drive a state‑owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any state‑owned vehicle. To be compliant with the new fleet vehicle policy, motor vehicle records will be pulled for review for workers who have an assigned state fleet vehicle, are required to operate a vehicle as part of the position, or utilize a state fleet vehicle as a pool vehicle.

Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Application Instructions Cover letters and resumes will NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part‑time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use “see resume” or “see attached” statements on your application.

List your employment history starting with the most recent job, including part‑time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.

Email Communication All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e‑mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal‑opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

Application Outside of Online If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.

Methods of Appointment Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

#J-18808-Ljbffr