Rumpke of Ohio, Inc.
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
The Sales Operations Specialist will work in partnership with the various leadership teams to prioritize and implement process strategy improvements, goals, metrics, and best practices that are aligned with Rumpke's organizational goals. This role is responsible for identifying the impact and requirements for business processes to support the organization's "to-be" vision. They will also be responsible for verifying and measuring that the business objectives are being met by the team. The Process Lead will be instrumental in supporting the ongoing growth and success of Rumpke.
Responsibilities of Position
Assist with maintaining company's relationship with vendors, including development of new functions and support to field users
Participate and collaborate with cross-functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness
Facilitate projects such as implementing new tools or launching new products
Assist in designing, implementing, and continuously improve department processes, system management, and reporting to enhance efficiency and productivity
Ensure all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers
Monitor and report on process performance against business metrics and process health
Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth
Monitor employee satisfaction and drive improvements
Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction
Develop and review training plans for new application releases or changes
Review, evaluate, and develop recommendations for enhancements and support of applications
Drive adoption and buy-in with continuous focus on customer and user experience
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
High emotional intelligence
Ability to organize and deliver presentations in front of groups
Ability to train team and business employees
Outstanding interpersonal, verbal, and written communication skills
Ability to manage multiple projects simultaneously
Excellent analytical and problem-solving skills along with strong Excel skills
Excellent planning and organizational skills
Ability to work independently and prioritize own tasks
Able to multi-task in a fast-paced environment and manage time effectively
Experience & Knowledge Needed for Position
Bachelor's degree in Business, Computer Science, Logistics, Marketing or related field
5+ years of experience in waste management industry, sales operations or similar role
Specific to Hauling LOB – Experience in operations and/or ability to learn RouteSmart Software
Specific to Sales LOB – Experience with sales CRM tools and technologies (specifically Salesforce)
Specific to Sales LOB – Knowledge of sales methodologies and best practices
Specific to Hauling/Scale Operations – 3-5 years of experience managing scale operations
Specific to Hauling/Scale Operations – Experience with overseeing permit/regulatory compliance and supporting internal audit activities
Physical Requirements in a Regular Workday
Rarely lifting/carrying/pushing/pulling a max of 10 lbs
Rarely working outside in changing temperatures, wet/humid conditions
Rarely working in areas of dust, odors, mist, gases, and other airborne matter
Frequently sitting
Rarely standing/walking
Additional Working Conditions/Aspects
Exposure to residential and commercial waste
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Qualifications Education Bachelors of Relevant field (required)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
The Sales Operations Specialist will work in partnership with the various leadership teams to prioritize and implement process strategy improvements, goals, metrics, and best practices that are aligned with Rumpke's organizational goals. This role is responsible for identifying the impact and requirements for business processes to support the organization's "to-be" vision. They will also be responsible for verifying and measuring that the business objectives are being met by the team. The Process Lead will be instrumental in supporting the ongoing growth and success of Rumpke.
Responsibilities of Position
Assist with maintaining company's relationship with vendors, including development of new functions and support to field users
Participate and collaborate with cross-functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness
Facilitate projects such as implementing new tools or launching new products
Assist in designing, implementing, and continuously improve department processes, system management, and reporting to enhance efficiency and productivity
Ensure all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers
Monitor and report on process performance against business metrics and process health
Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth
Monitor employee satisfaction and drive improvements
Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction
Develop and review training plans for new application releases or changes
Review, evaluate, and develop recommendations for enhancements and support of applications
Drive adoption and buy-in with continuous focus on customer and user experience
Perform other duties as assigned
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
High emotional intelligence
Ability to organize and deliver presentations in front of groups
Ability to train team and business employees
Outstanding interpersonal, verbal, and written communication skills
Ability to manage multiple projects simultaneously
Excellent analytical and problem-solving skills along with strong Excel skills
Excellent planning and organizational skills
Ability to work independently and prioritize own tasks
Able to multi-task in a fast-paced environment and manage time effectively
Experience & Knowledge Needed for Position
Bachelor's degree in Business, Computer Science, Logistics, Marketing or related field
5+ years of experience in waste management industry, sales operations or similar role
Specific to Hauling LOB – Experience in operations and/or ability to learn RouteSmart Software
Specific to Sales LOB – Experience with sales CRM tools and technologies (specifically Salesforce)
Specific to Sales LOB – Knowledge of sales methodologies and best practices
Specific to Hauling/Scale Operations – 3-5 years of experience managing scale operations
Specific to Hauling/Scale Operations – Experience with overseeing permit/regulatory compliance and supporting internal audit activities
Physical Requirements in a Regular Workday
Rarely lifting/carrying/pushing/pulling a max of 10 lbs
Rarely working outside in changing temperatures, wet/humid conditions
Rarely working in areas of dust, odors, mist, gases, and other airborne matter
Frequently sitting
Rarely standing/walking
Additional Working Conditions/Aspects
Exposure to residential and commercial waste
Ability to travel between offices, as required
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Qualifications Education Bachelors of Relevant field (required)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr