Customer Retention Lead — Coaching & Upsell

A leading service provider in Florida is seeking a Retention Manager to oversee retention agents aimed at enhancing customer experience and retention rates. Responsibilities include supervising agents, analyzing performance metrics, coaching for improved save techniques, and mastering order processing systems. Candidates should possess an Associate's degree in a related field and 3-5 years of call center experience. The role requires strong leadership skills, knowledge of cable products, and the ability to handle difficult customer interactions. #J-18808-Ljbffr