Retention Supervisor: Drive Customer Retention & Upsell

A leading service provider in Charlotte is seeking a Retention Manager to oversee and develop a team focused on retaining customers while increasing sales of core products like video and internet services. The ideal candidate will have a minimum of an associates degree and 3-5 years of call center experience. Responsibilities include supervising customer interactions and coaching agents on best practices. This position offers a supportive office environment with a comprehensive pay and benefits package. #J-18808-Ljbffr