Guy Hurley Insurance & Surety Services
Large Commercial Lines Account Manager
Guy Hurley Insurance & Surety Services, Rochester, Michigan, us, 48308
Guy Hurley, LLC is a leading insurance agency based in Rochester Hills, Michigan, specializing in comprehensive insurance and bonding solutions for businesses and personal lines clients.
Position Summary The primary function of this role is to deliver prompt, accurate, and professional service to clients. This role manages a portfolio of large commercial insurance accounts, processes policies and renewals, handles endorsements, and ensures thorough documentation and record maintenance. The position plays a critical role in maintaining client satisfaction and retention through responsive communication, attention to detail, and strong collaboration with internal and external partners.
Key Responsibilities Client Service and Account Management
Manage a portfolio of assigned large commercial insurance accounts.
Provide quotes, confirm and bind coverage, and coordinate policy changes.
Initiate the collection of renewal information and prepare necessary documentation.
Respond to client inquiries, requests for coverage changes, and endorsements promptly and professionally.
Oversee processing and distribution of certificates and vehicle ID cards.
Policy Processing and Documentation
Process transactions including endorsements, audits, Owners & Contractors Protective (OCP) policies, and Railroad Protective Policies (RRPs).
Maintain accurate policy data and client communications in the agency management system.
Review policies for accuracy in alignment with applications, quotes, and proposals.
Ensure both digital and physical files are complete and organized for each account.
Collaboration and Communication
Collaborate with assigned Account Executives to ensure coordinated account service.
Communicate effectively with clients and underwriters to gather and provide information.
Review construction contracts and address insurance requirement compliance.
Operational Support and Compliance
Complete special projects and tasks assigned by the Account Executive or Director.
Maintain confidentiality of all client and agency information.
Uphold high standards of professionalism and integrity in all interactions.
Other duties as assigned.
Qualifications
High School Diploma or equivalent required
Active Michigan Property & Casualty license required
Minimum of 3 years of experience managing large commercial insurance accounts
Proficiency with MS Office Suite and general office software
Experience using agency management systems; AMS360 and ImageRight preferred
Solid understanding of standard insurance practices and procedures
Ability to interpret insurance documents and manage multiple priorities under pressure
Effective verbal and written communication skills
Strong organizational skills with keen attention to detail
Normal office environment with little, if any, discomfort due to heat, dust, noise, and the like. Evening or weekend work hours may be occasionally required.
Hours Monday-Friday, 8:30am-5:00pm (Hybrid Work Schedule)
Benefits
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
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Position Summary The primary function of this role is to deliver prompt, accurate, and professional service to clients. This role manages a portfolio of large commercial insurance accounts, processes policies and renewals, handles endorsements, and ensures thorough documentation and record maintenance. The position plays a critical role in maintaining client satisfaction and retention through responsive communication, attention to detail, and strong collaboration with internal and external partners.
Key Responsibilities Client Service and Account Management
Manage a portfolio of assigned large commercial insurance accounts.
Provide quotes, confirm and bind coverage, and coordinate policy changes.
Initiate the collection of renewal information and prepare necessary documentation.
Respond to client inquiries, requests for coverage changes, and endorsements promptly and professionally.
Oversee processing and distribution of certificates and vehicle ID cards.
Policy Processing and Documentation
Process transactions including endorsements, audits, Owners & Contractors Protective (OCP) policies, and Railroad Protective Policies (RRPs).
Maintain accurate policy data and client communications in the agency management system.
Review policies for accuracy in alignment with applications, quotes, and proposals.
Ensure both digital and physical files are complete and organized for each account.
Collaboration and Communication
Collaborate with assigned Account Executives to ensure coordinated account service.
Communicate effectively with clients and underwriters to gather and provide information.
Review construction contracts and address insurance requirement compliance.
Operational Support and Compliance
Complete special projects and tasks assigned by the Account Executive or Director.
Maintain confidentiality of all client and agency information.
Uphold high standards of professionalism and integrity in all interactions.
Other duties as assigned.
Qualifications
High School Diploma or equivalent required
Active Michigan Property & Casualty license required
Minimum of 3 years of experience managing large commercial insurance accounts
Proficiency with MS Office Suite and general office software
Experience using agency management systems; AMS360 and ImageRight preferred
Solid understanding of standard insurance practices and procedures
Ability to interpret insurance documents and manage multiple priorities under pressure
Effective verbal and written communication skills
Strong organizational skills with keen attention to detail
Normal office environment with little, if any, discomfort due to heat, dust, noise, and the like. Evening or weekend work hours may be occasionally required.
Hours Monday-Friday, 8:30am-5:00pm (Hybrid Work Schedule)
Benefits
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
#J-18808-Ljbffr