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TikTok Shop Operations Manager
Location:
New York, NY Position Type:
Full-Time Schedule:
Monday–Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are hiring a
TikTok Shop Operations Manager
to own the day-to-day execution and operational health of an active and fast-growing TikTok Shop channel. TikTok Shop is a top-priority growth channel and operates in a constantly evolving ecommerce environment.
This role works closely with ecommerce leadership on direction and priorities, while independently owning complex operational execution, troubleshooting, and judgment-based decision-making. This is not a content creation or influencer marketing role. It is a hands-on operations role for someone comfortable working without a fixed playbook.
Key Responsibilities TikTok Shop Operations
Own daily TikTok Shop execution and overall channel health
Manage product listings, catalog accuracy, pricing, and availability
Build, maintain, and QA offers, promotions, and discounts within approved guidelines
Monitor orders, cancellations, refunds, and fulfillment performance
Troubleshoot operational issues as platform rules, tools, and algorithms evolve
Independent Problem Solving
Handle complex and ambiguous issues without step-by-step instruction
Diagnose performance drops, listing errors, and account flags
Identify root causes and proactively recommend solutions
Escalate issues with clear context, options, and recommendations
Creator & Affiliate Operations (Operational Support)
Support operational aspects of creator and affiliate programs
Ensure commission structures, offers, and listings are accurate and compliant
Resolve creator-related operational issues (excluding content or creative direction)
Maintain channel consistency, accuracy, and operational hygiene
Performance Monitoring & Communication
Track daily performance and channel health metrics
Surface anomalies, risks, and opportunities early
Communicate clearly and concisely with leadership
Execute quickly and accurately once direction is established
Cross-Functional Coordination
Partner with ecommerce leadership on priorities and channel strategy
Coordinate with customer experience, fulfillment, and operations teams to resolve issues
Ensure TikTok Shop execution aligns with broader ecommerce workflows and standards
How You’ll Work
Collaborate closely with ecommerce leadership on direction and priorities
Operate with a high level of trust and independence in execution and problem-solving
Qualifications
2+ years of ecommerce marketplace or operations experience
Strong independent problem-solving and decision-making skills
Comfortable working in fast-changing, ambiguous environments
Ability to manage complex workflows with minimal oversight
Highly detail-oriented with strong operational judgment
TikTok Shop experience is a strong plus, but not required
Why This Role
High-impact role in a priority growth channel
Ownership of execution and operational outcomes
Fast-paced environment with meaningful responsibility and visibility
#J-18808-Ljbffr
New York, NY Position Type:
Full-Time Schedule:
Monday–Friday, Standard Business Hours Salary:
Based on Experience
Position Overview We are hiring a
TikTok Shop Operations Manager
to own the day-to-day execution and operational health of an active and fast-growing TikTok Shop channel. TikTok Shop is a top-priority growth channel and operates in a constantly evolving ecommerce environment.
This role works closely with ecommerce leadership on direction and priorities, while independently owning complex operational execution, troubleshooting, and judgment-based decision-making. This is not a content creation or influencer marketing role. It is a hands-on operations role for someone comfortable working without a fixed playbook.
Key Responsibilities TikTok Shop Operations
Own daily TikTok Shop execution and overall channel health
Manage product listings, catalog accuracy, pricing, and availability
Build, maintain, and QA offers, promotions, and discounts within approved guidelines
Monitor orders, cancellations, refunds, and fulfillment performance
Troubleshoot operational issues as platform rules, tools, and algorithms evolve
Independent Problem Solving
Handle complex and ambiguous issues without step-by-step instruction
Diagnose performance drops, listing errors, and account flags
Identify root causes and proactively recommend solutions
Escalate issues with clear context, options, and recommendations
Creator & Affiliate Operations (Operational Support)
Support operational aspects of creator and affiliate programs
Ensure commission structures, offers, and listings are accurate and compliant
Resolve creator-related operational issues (excluding content or creative direction)
Maintain channel consistency, accuracy, and operational hygiene
Performance Monitoring & Communication
Track daily performance and channel health metrics
Surface anomalies, risks, and opportunities early
Communicate clearly and concisely with leadership
Execute quickly and accurately once direction is established
Cross-Functional Coordination
Partner with ecommerce leadership on priorities and channel strategy
Coordinate with customer experience, fulfillment, and operations teams to resolve issues
Ensure TikTok Shop execution aligns with broader ecommerce workflows and standards
How You’ll Work
Collaborate closely with ecommerce leadership on direction and priorities
Operate with a high level of trust and independence in execution and problem-solving
Qualifications
2+ years of ecommerce marketplace or operations experience
Strong independent problem-solving and decision-making skills
Comfortable working in fast-changing, ambiguous environments
Ability to manage complex workflows with minimal oversight
Highly detail-oriented with strong operational judgment
TikTok Shop experience is a strong plus, but not required
Why This Role
High-impact role in a priority growth channel
Ownership of execution and operational outcomes
Fast-paced environment with meaningful responsibility and visibility
#J-18808-Ljbffr