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incident.io

Expansion Account Manager - Remote Growth & Retention

incident.io, New York, New York, us, 10261

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A leading AI incident response platform is seeking a Customer Success Manager to manage a portfolio of scaled customers, guiding them through post-sales stages to ensure they achieve their goals. Responsibilities include driving adoption, identifying upsell opportunities, and mitigating churn risks through strategic planning. The ideal candidate will have proven experience in Customer Success or Account Management within a SaaS environment and strong communication skills. This role offers generous benefits and competitive compensation. #J-18808-Ljbffr