Customer Support Specialist (Portuguese Speaking)

Customer Support Specialist At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese-speaking customers.

Responsibilities:

Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through chats & emails.

Handle customer complaints and resolve issues effectively.

Ensure customer satisfaction through professional and courteous communication.

Maintain detailed and accurate records of customer interactions and transactions.

Identify opportunities for process improvements and provide feedback to management.

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